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- Tasks: Provide first-class customer service and support in a hybrid role.
- Company: Join a welcoming team at Legal & General in Solihull.
- Benefits: Competitive salary, generous holiday, healthcare plan, and performance bonuses.
- Why this job: Make a real difference by helping customers in need every day.
- Qualifications: Empathy, strong communication skills, and attention to detail are key.
- Other info: Flexible working options and a focus on career development.
The predicted salary is between 23750 - 24525 £ per year.
We’re recruiting for both Customer Service Administrators and Customer Service Officers to join our Home Finance team in Solihull - with a starting salary of £23,750 - £24,525 depending on the role offered and experience. These are hybrid roles where you’ll work 3 days from home and 2 days in our Solihull office weekly, Monday-Friday between the hours of 9am-5pm.
What you’ll be doing:
- Depending on the role you are offered, your responsibilities will include either handling inbound calls from our Home Finance customers or performing administrative tasks to process customer cases.
- You’ll provide customers with a first-class experience during every interaction.
- Delivering a personable service to our customers, supporting their needs accurately on a right first time basis, ensuring next stages are understood and that any correspondence is effective and accurate.
- Offering support and feedback to other colleagues, contributing to a highly motivated, straightforward, and collaborative culture.
- For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General.
Who we’re looking for:
- People who love helping people.
- A strong attention to detail.
- People who challenge positively, commit together and act decisively.
- Strong communication and administration skills and passion to support customers, whatever their personal circumstances.
- Confidence in using a desktop or laptop and experienced in using MS Office.
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
- Generous pension contribution.
- Life assurance.
- Healthcare Plan (permanent employees only).
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday.
- Competitive family leave.
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only).
- There are many discounts we offer – both for our own products and at a range of high street stores and online.
In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart.
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Customer Service Officer - Solihull employer: Legal & General
Contact Detail:
Legal & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - Solihull
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in, making it easier to connect during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped someone or resolved a tricky situation. Be ready to share these stories in your interview to show you’re the caring and resilient person they’re looking for.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, ask about team dynamics or how they support their employees. This shows you’re genuinely interested and helps you figure out if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, so keep an eye on it!
We think you need these skills to ace Customer Service Officer - Solihull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Officer role. Highlight your experience in customer service and any relevant skills that match what we're looking for, like empathy and strong communication.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share examples of how you've helped customers in the past and how you handle challenging situations with care and resilience.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, attention to detail is key, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Legal & General
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Customer Service Officer role. Familiarise yourself with the responsibilities like handling inbound calls and providing a first-class experience. This will help you tailor your answers to show how your skills align with what they’re looking for.
✨Showcase Your Empathy
Since the role involves dealing with emotive customer situations, be prepared to discuss times when you've demonstrated empathy and resilience. Share specific examples that highlight your ability to connect with customers and support them through challenging interactions.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role, especially when processing customer cases. Be ready to provide examples of how you've ensured accuracy in your previous work. This could be anything from double-checking information to following up on customer queries effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to ask about the team culture or how they support employees in their development. It’s a great way to demonstrate that you’re keen to be part of their collaborative environment.
