Research and Insight consultant

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Retail supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers.

Job Description

Are you keen to learn about the complex world of pensions and retirement income? Join our dynamic Research and Insight team, where you\’ll work alongside real-time data and behavioural specialists to help shape the future of pensions, retirement, and financial wellbeing.

This is not your typical pensions role – the category is evolving fast, and we’re looking for someone who’s excited to be part of that transformation. Your work will have real purpose: helping address pensions inadequacy and boosting the financial wellbeing of our members, ensuring they have the knowledge and tools to plan ahead, and ultimately so they can retire better and with confidence.

Responsibilities

• Commissioning and delivering primary research across a variety of topics including UX, CX, brand, and proposition development
• Leveraging secondary market intelligence and collaborating with analytics and insight colleagues
• Gathering and analysing customer, market and competitor intelligence to identify trends and opportunities
• Championing the customer voice and guiding stakeholders with insight-driven recommendations
• Managing research budgets efficiently to maximise value and impact
• Translating insights into compelling stories that influence strategic decisions
• Embedding segmentation into research to enhance relevance and depth of findings
• Supporting Consumer Duty and ensuring good customer outcomes through compliant research practices

Qualifications

• Proven experience in market and customer research, with strong storytelling skills
• Expertise in both qualitative and quantitative research methodologies
• Ability to translate insights for diverse audiences and stakeholder needs
• Financial services experience, especially in pensions, investments or retirement sectors
• Strong project management skills and experience commissioning research
• Confidence in presenting and consulting, with a proactive and collaborative approach
• Ability to balance strategic and tactical thinking with commercial and customer needs
• Experience managing research budgets and delivering cost-effective outcomes
• Passionate about customers and getting to the heart of what motivates them
• Occasional travel to Cardiff

Benefits

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

At L&G, we believe it\’s possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.