At a Glance
- Tasks: Support customer outcomes and ensure compliance while collaborating with various teams.
- Company: Join Legal & General, a leading UK financial services company focused on innovation.
- Benefits: Remote work with monthly office visits, inclusive culture, and growth opportunities.
- Other info: Inclusive recruitment process with support available for all candidates.
- Why this job: Make a real impact on customer outcomes and compliance in a dynamic environment.
- Qualifications: 2+ years in Customer Outcomes, strong FCA knowledge, and excellent report writing skills.
The predicted salary is between 50000 - 60000 € per year.
Location: London (Remote - travel to the office once a month)
Contract: 6 months
Who We Are
Legal & General is a leading UK financial services company offering insurance, pensions, investments, and retirement solutions, with a focus on innovation and responsible investing. The company fosters a collaborative, inclusive environment where employees can grow, make an impact, and be rewarded for their contributions.
What You'll Do
- Support the Group Head of Customer Outcomes in 1st line oversight of good customer outcomes delivery, Consumer Duty compliance, audit action closures, and foreseeable harm identification across the Group.
- Collaborate with HR and business units to deliver and maintain the culture plan, ensuring ongoing implementation and evidence of Consumer Duty culture requirements.
- Create and deliver Customer Outcomes Monitoring MI reports for key governance forums, including Executive Risk Committee, Group Risk Committee, firm Board, and other meetings to enable effective monitoring and swift remedial actions.
- Produce the firm Board Annual Consumer Duty Report, partnering with business units and Conduct Risk teams to showcase compliance activities, deep dive findings, and yearly monitoring updates.
- Act as Vulnerable Customer champion and Consumer Duty SME/consultant, providing expertise on vulnerabilities, monitoring fair treatment, ensuring frontline training/tools, and advising the business on compliance queries.
- Serve as secretary to the Customer Outcomes Forum, preparing agendas, packs, and minutes; conducting deep dives on issues; and supporting firm Board updates, NED visits, and collaboration with firm Group/Divisional Conduct Risk teams.
What You Bring
- Experienced Customer Outcomes professional with 2+ years expertise in Consumer Duty.
- Proven track record in developing and applying standards and frameworks.
- Strong FCA knowledge and experience.
- Demonstrable experience with pensions and/or annuities within an insurance, asset management, or investment firm.
- Strong report writing ability, including preparation of MI packs for executive committees and the Board.
- Comfortable conducting deep dive analysis on MI outliers.
- Excellent stakeholder management skills in a fast paced environment.
What's Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us to discuss how we can support you.
Group Customer Outcomes Manager in London employer: Legal & General
Legal & General is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and innovation. With the flexibility of remote work and a commitment to responsible investing, employees are empowered to make a meaningful impact while enjoying comprehensive support and development opportunities. The company's focus on collaboration ensures that every team member's contributions are recognised and valued, making it an ideal place for those seeking a rewarding career in financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Group Customer Outcomes Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing what they value, especially around Consumer Duty, will help you stand out as a candidate who fits right in.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Group Customer Outcomes Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Customer Outcomes and Consumer Duty. We want to see how your skills align with what we’re looking for, so don’t hold back on showcasing your relevant achievements!
Showcase Your Report Writing Skills:Since strong report writing is key for this role, include examples of reports or MI packs you've prepared in the past. We love seeing how you can communicate complex information clearly and effectively.
Highlight Stakeholder Management Experience:This role involves working with various teams, so make sure to mention any experience you have in managing stakeholders. We’re keen to know how you’ve navigated fast-paced environments and built relationships in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you in front of the right people quickly!
How to prepare for a job interview at Legal & General
✨Know Your Consumer Duty Inside Out
Make sure you brush up on your knowledge of Consumer Duty and how it applies to customer outcomes. Be ready to discuss specific examples from your past experience where you've ensured compliance or improved customer outcomes.
✨Showcase Your Report Writing Skills
Since report writing is a key part of this role, prepare to share examples of MI packs or reports you've created. Highlight how your reports have influenced decision-making at the executive level.
✨Demonstrate Stakeholder Management Expertise
Think of instances where you've successfully managed stakeholders in a fast-paced environment. Be prepared to discuss how you navigated challenges and built relationships to achieve positive outcomes.
✨Prepare for Deep Dive Discussions
Expect to conduct deep dives during the interview. Familiarise yourself with common MI outliers and be ready to analyse them critically. This will show your analytical skills and readiness for the role.
