At a Glance
- Tasks: Manage customer complaints and provide effective resolutions while building positive relationships.
- Company: Join Legal & General, a leading UK financial services group with a strong heritage.
- Benefits: Enjoy competitive salary, generous holiday, healthcare plan, and performance-related bonuses.
- Other info: Flexible working options available to support your work-life balance.
- Why this job: Make a genuine difference in customers' lives while developing your career in a supportive environment.
- Qualifications: Experience in complaint handling or customer-focused roles, with strong communication skills.
The predicted salary is between 30044 - 30044 £ per year.
Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
As part of the wider L&G Group, our heritage goes back over 180 years, with a solid reputation as one of the leading financial services groups. We are pioneering institutional investment into the housing sector, whilst providing excellent service and quality homes. Focusing primarily on the Shared Ownership and affordable rent markets, we strive to be the UK’s leading private affordable housing provider, known for excellent service and quality homes.
At Legal & General Affordable Homes, we're passionate about providing safe, quality homes and excellent customer experiences. We're looking for a Customer Resolution Officer to join our Customer Resolution team and help ensure customers receive fair, timely and effective resolutions when things don't go to plan. This is an excellent opportunity for someone with complaint handling, housing management or dispute resolution experience who enjoys solving problems, building positive relationships and making a genuine difference to customers.
Salary: £43,000
What you’ll be doing:
- Managing Stage 1 and Stage 2 complaints from residents
- Investigating customer concerns and identifying appropriate resolutions
- Gathering and analysing evidence to support complaint outcomes
- Communicating with residents to provide updates and guidance
- Managing a varied caseload of complex customer cases
- Coordinating responses relating to damp, mould, condensation and defects
- Working with internal teams and external partners to deliver customer‑focused outcomes
- Identifying learning opportunities and supporting service improvements
Who we’re looking for:
- Experience in complaint handling, dispute resolution or a similar customer‑focused role
- Ability to manage complex and sensitive customer cases
- Strong communication and stakeholder management skills
- Excellent problem‑solving and decision‑making capability
- Strong organisational skills and attention to detail
- Experience within housing management, social housing or a related environment
- Confidence using Microsoft Office and case management systems
- Understanding of housing complaints and regulatory frameworks such as the Housing Ombudsman Code
Benefits:
- The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare plan (permanent employees only)
- At least 25 days holiday, plus public holidays; option to buy and sell holiday
- Competitive family leave
- Participation in our electric car scheme, allowing employees to hire a brand‑new electric car through tax‑efficient salary sacrifice (permanent employees only)
- Discounts on our own products and at a range of high‑street stores and online
- We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, designed to bring people together and elevate the in‑person experience
At L&G, we believe it’s possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives that support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part‑time, term‑time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Resolution Officer - 12 month Fixed Term Contract in London
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Legal & General.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Legal & General might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Customer Resolution Officer - 12 month Fixed Term Contract in London
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Legal & General will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Legal & General. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Legal & General confidence in your short-term commitment to the role.
How to prepare for a job interview at Legal & General
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Legal & General.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Legal & General that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
