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For Companies At a Glance
- Tasks: Resolve incidents, monitor service availability, and collaborate with suppliers.
- Company: Leading financial services provider in the UK.
- Benefits: Performance-related bonus, generous pension, and flexible working options.
- Why this job: Join a dynamic team and enhance your IT service management skills.
- Qualifications: ITIL Service Management certification and service support experience.
- Other info: 12-month fixed-term contract with great career development potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services provider in the UK seeks an IT Service Analyst for a 12-month FTC. The ideal candidate will have ITIL Service Management certification and experience in service support.
Responsibilities include:
- Incident resolution
- Monitoring service availability
- Collaborating with third-party suppliers
This role offers various benefits such as a performance-related bonus, generous pension contribution, and opportunities for flexible working arrangements.
IT Service Operations Analyst — 12‑Month FTC employer: Legal & General
Contact Detail:
Legal & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Operations Analyst — 12‑Month FTC
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and service support experience. We recommend practising common interview questions and scenarios related to incident resolution and service availability.
✨Tip Number 3
Showcase your collaboration skills! Be ready to discuss how you've worked with third-party suppliers in the past. Highlighting these experiences can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Operations Analyst — 12‑Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your ITIL Service Management certification and any relevant experience in service support. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Service Operations Analyst role. We love seeing enthusiasm and a clear understanding of the responsibilities mentioned in the job description.
Showcase Your Problem-Solving Skills: Since incident resolution is key in this role, include examples of how you've successfully tackled similar challenges in the past. We appreciate candidates who can demonstrate their ability to think on their feet and collaborate effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Legal & General
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL Service Management principles. Be ready to discuss how you've applied these in previous roles, especially in incident resolution and service support. This will show that you’re not just certified but also experienced.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and ability to think on your feet.
✨Familiarise Yourself with Service Availability Monitoring
Understand the tools and techniques used for monitoring service availability. Be ready to discuss any experience you have with these tools, as well as how you would approach ensuring optimal service performance in this role.
✨Collaboration is Key
Since the role involves working with third-party suppliers, think about times when you've collaborated effectively with external teams. Highlight your communication skills and how you ensure smooth cooperation to achieve common goals.
