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- Tasks: Ensure IT services meet SLAs, manage service governance, and liaise with business units.
- Company: Leading financial services company with a welcoming culture in Hove.
- Benefits: Comprehensive benefits package and a supportive work environment.
- Why this job: Join a dynamic team and make a real impact in IT service management.
- Qualifications: Strong skills in service management, relationship building, and conflict negotiation.
- Other info: Opportunity for career growth in a proactive and engaging workplace.
The predicted salary is between 48000 - 72000 £ per year.
A leading financial services company located in Hove is seeking a proactive Service Manager to ensure that IT services delivered by Group CTO meet or exceed SLAs and OLAs. The successful candidate will manage service governance, act as the liaison between business units and Group CTO, and deliver services cost-effectively.
Strong skills in service management methodologies, relationship building, and conflict negotiation are essential for this role. The company offers a comprehensive benefits package and emphasizes a welcoming culture.
Senior IT Service Manager — Executive Liaison in Hove employer: Legal & General
Contact Detail:
Legal & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager — Executive Liaison in Hove
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Senior IT Service Manager role.
✨Tip Number 2
Prepare for those interviews by brushing up on service management methodologies. We want you to showcase your skills in managing SLAs and OLAs effectively. Practice common interview questions and think about how you can demonstrate your relationship-building and conflict negotiation abilities.
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values. Check out our website for openings that match your skills and interests. Tailor your approach to show how you can contribute to their welcoming culture and service governance.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. It’s a simple yet effective way to reinforce your interest in becoming their next Senior IT Service Manager.
We think you need these skills to ace Senior IT Service Manager — Executive Liaison in Hove
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service management methodologies and relationship building. We want to see how your skills align with the role of Senior IT Service Manager, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your proactive approach and how you can help us exceed SLAs and OLAs. Keep it engaging and personal!
Showcase Your Conflict Negotiation Skills: Since conflict negotiation is key for this position, include examples in your application where you've successfully navigated challenges. We love seeing real-life scenarios that demonstrate your ability to manage relationships effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Legal & General
✨Know Your Service Management Methodologies
Make sure you brush up on key service management methodologies like ITIL or COBIT. Be ready to discuss how you've applied these frameworks in your previous roles, especially in relation to SLAs and OLAs.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with various stakeholders. This could include instances where you acted as a liaison between business units and IT teams, highlighting your communication skills and ability to foster collaboration.
✨Demonstrate Conflict Negotiation Experience
Think of specific situations where you've had to negotiate conflicts or resolve issues. Be ready to explain your approach and the outcomes, as this will show your capability in managing service governance effectively.
✨Understand the Company Culture
Research the company’s culture and values. During the interview, express how your personal values align with theirs, and share why you’re excited about contributing to a welcoming environment while delivering cost-effective IT services.
