At a Glance
- Tasks: Deliver efficient claims service and provide clear guidance to customers.
- Company: Leading UK financial services company focused on long-term security.
- Benefits: Inclusive workplace, career development opportunities, and supportive environment.
- Other info: Join a dynamic team committed to high service standards and inclusivity.
- Why this job: Make a real difference by helping customers navigate their financial futures.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Legal & General is a leading UK financial services company offering life insurance, pensions, and investment solutions. With a focus on long-term security and sustainable growth, it helps individuals and businesses plan confidently for the future.
What you'll do:
- Deliver an efficient claims service by understanding pension schemes, calculating benefits, and providing clear guidance to customers, intermediaries, and Trustees.
- Conduct quality checks and maintain accurate records to ensure compliance with internal frameworks and management reporting.
- Provide tailored information and support, including to vulnerable customers, to enable informed decisions and positive outcomes.
- Act as a technical expert, keeping up to date with pensions legislation, HMRC guidance, and complex or sensitive cases.
- Manage claims, complaints, and sensitive cases such as bereavements, liaising with next of kin, solicitors, and third parties.
- Support team training and embed conduct risk principles to maintain high service standards and protect customers.
What you bring:
- Experience in office-based customer service, reception, contact centre, or call centre roles.
- Excellent communication skills, able to explain complex information clearly.
- Strong attention to detail and ability to follow processes accurately.
- Ability to handle sensitive or confidential information with discretion.
- Comfortable supporting a wide range of customers, including vulnerable individuals.
- Willingness to learn and stay updated on relevant regulations and procedures.
What's Next?
If you are ready to take the next step, apply now. Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
Customer Service Advisor in Hove employer: Legal & General
Legal & General is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Customer Service Advisor, you will benefit from comprehensive training, opportunities to enhance your skills in the financial services sector, and a commitment to inclusivity that ensures all voices are heard. Located in the heart of the UK, you will be part of a forward-thinking team dedicated to making a positive impact on customers' lives through tailored support and expert guidance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Hove
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Legal & General. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Service Advisor in Hove
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Legal & General.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Legal & General's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Legal & General
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Legal & General.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Legal & General will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Legal & General employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
