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- Tasks: Deliver efficient claims service and provide clear guidance to customers.
- Company: Leading UK financial services company focused on long-term security.
- Benefits: Inclusive workplace, career development opportunities, and supportive environment.
- Other info: Join a dynamic team committed to high service standards and inclusivity.
- Why this job: Make a real difference by helping customers navigate their financial futures.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Legal & General is a leading UK financial services company offering life insurance, pensions, and investment solutions. With a focus on long-term security and sustainable growth, it helps individuals and businesses plan confidently for the future.
What you'll do:
- Deliver an efficient claims service by understanding pension schemes, calculating benefits, and providing clear guidance to customers, intermediaries, and Trustees.
- Conduct quality checks and maintain accurate records to ensure compliance with internal frameworks and management reporting.
- Provide tailored information and support, including to vulnerable customers, to enable informed decisions and positive outcomes.
- Act as a technical expert, keeping up to date with pensions legislation, HMRC guidance, and complex or sensitive cases.
- Manage claims, complaints, and sensitive cases such as bereavements, liaising with next of kin, solicitors, and third parties.
- Support team training and embed conduct risk principles to maintain high service standards and protect customers.
What you bring:
- Experience in office-based customer service, reception, contact centre, or call centre roles.
- Excellent communication skills, able to explain complex information clearly.
- Strong attention to detail and ability to follow processes accurately.
- Ability to handle sensitive or confidential information with discretion.
- Comfortable supporting a wide range of customers, including vulnerable individuals.
- Willingness to learn and stay updated on relevant regulations and procedures.
What's Next?
If you are ready to take the next step, apply now. Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
Customer Service Advisor in Hove employer: Legal & General
Contact Detail:
Legal & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Hove
✨Tip Number 1
Get to know the company inside out! Research Legal & General's values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be explaining complex information to customers, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to build confidence.
✨Tip Number 3
Showcase your attention to detail! During interviews, share examples of how you've successfully managed sensitive information or followed processes accurately. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you need any adjustments during the process, reach out to our Adjustment Concierge Service for support.
We think you need these skills to ace Customer Service Advisor in Hove
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service and any relevant skills that match the job description, like communication and attention to detail.
Showcase Your Skills: Use specific examples to demonstrate your ability to handle sensitive information and support a diverse range of customers. This will help us see how you can contribute to our team and maintain high service standards.
Keep It Clear and Concise: When writing your application, be clear and to the point. Avoid jargon and make sure your language is easy to understand. We want to see your personality shine through while keeping it professional!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Legal & General
✨Know Your Stuff
Make sure you brush up on your knowledge of pension schemes and relevant legislation. Being able to discuss these topics confidently will show that you're serious about the role and understand the complexities involved.
✨Practice Clear Communication
Since you'll be explaining complex information to customers, practice articulating your thoughts clearly. You could even role-play with a friend or family member to get comfortable with breaking down complicated concepts into simple terms.
✨Show Empathy and Discretion
Given the sensitive nature of some cases, it's crucial to demonstrate your ability to handle confidential information with care. Think of examples from your past experience where you've supported vulnerable customers and be ready to share those during the interview.
✨Stay Updated
Make it a point to stay informed about the latest changes in pensions legislation and HMRC guidance. Mentioning recent updates during your interview can highlight your willingness to learn and adapt, which is a big plus for any employer.