At a Glance
- Tasks: Lead and inspire teams to deliver exceptional claims service and drive continuous improvement.
- Company: Join a forward-thinking company focused on customer outcomes and team development.
- Benefits: Competitive salary, performance bonuses, generous holiday, and flexible working options.
- Other info: Opportunities for career growth in a dynamic, sustainable workplace.
- Why this job: Make a real impact while shaping service delivery and supporting team success.
- Qualifications: Experience in leading teams with strong people skills and a customer-focused mindset.
The predicted salary is between 50000 - 60000 € per year.
We’re looking for a dynamic and people‑focused leader to join our Group Protection Claims team. As a Claims Service Delivery Manager, you’ll play a key role in leading high‑performing teams, delivering great customer outcomes and driving continuous improvement across our claims operation. This is a fantastic opportunity to make a real impact, shaping service delivery while supporting and developing others to succeed.
What you’ll be doing:
- Leading and motivating Team Managers to deliver service, quality and performance outcomes
- Coaching and developing teams to build capability and drive engagement
- Delivering excellent customer outcomes through proactive claims management
- Collaborating with stakeholders across operations, underwriting, finance and planning
- Driving performance through insight, analysis and action planning
- Improving processes and identifying opportunities for continuous improvement
- Ensuring consistency of service, quality and risk management across teams
- Supporting the delivery of regulatory, compliance and data protection requirements
Who we’re looking for:
- Proven experience leading teams in a claims or operational environment
- Strong people leadership skills with a passion for developing others
- Ability to influence and communicate effectively with a range of stakeholders
- Customer‑focused mindset with a track record of delivering great outcomes
- Strong analytical and problem‑solving skills
- Good understanding of risk, compliance and regulatory requirements
- Ability to manage change and drive continuous improvement
- Knowledge of Group Protection products or similar would be beneficial
Benefits:
- The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax‑efficient salary sacrifice (permanent employees only)
- There are many discounts we offer – both for our own products and at a range of high‑street stores and online
- We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
- Flexible working
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part‑time, term‑time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Claims Service Delivery Manager in Hove employer: Legal & General
Join a forward-thinking organisation that prioritises employee development and well-being, offering a competitive salary and a range of benefits including performance-related bonuses, generous holiday allowances, and a commitment to sustainability. Our collaborative work culture fosters innovation and continuous improvement, empowering you to lead high-performing teams while making a meaningful impact in the Group Protection Claims sector. With flexible working options and a focus on outcomes, we are dedicated to creating an inclusive environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Service Delivery Manager in Hove
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise – make it your own!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Claims Service Delivery Manager in Hove
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Claims Service Delivery Manager role. Highlight your leadership experience and any achievements in claims or operational environments to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading teams and delivering excellent customer outcomes. Share specific examples of how you've driven continuous improvement in your previous roles.
Showcase Your People Skills:We love candidates who can connect with others! In your application, emphasise your ability to motivate and develop teams. Mention any coaching or mentoring experiences that demonstrate your people leadership skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Legal & General
✨Know Your Stuff
Make sure you understand the ins and outs of claims management and the specific role of a Claims Service Delivery Manager. Brush up on Group Protection products and be ready to discuss how your experience aligns with the job description.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead and motivate teams. Think about times when you've successfully coached others or driven performance improvements, and be ready to share these stories during the interview.
✨Be Customer-Focused
Demonstrate your customer-centric mindset by discussing how you've delivered excellent outcomes in previous roles. Be prepared to talk about your approach to proactive claims management and how you ensure quality service delivery.
✨Engage with Stakeholders
Since collaboration is key in this role, think of examples where you've effectively communicated and influenced various stakeholders. Highlight your analytical skills and how you've used insights to drive change and continuous improvement.
