At a Glance
- Tasks: Coordinate shared ownership transactions and ensure customer satisfaction in a remote role.
- Company: Join Legal & General, a leading UK financial services company focused on innovation.
- Benefits: Enjoy a flexible remote setup and be part of an inclusive, collaborative culture.
- Other info: Opportunity for growth in a dynamic environment with a focus on community.
- Why this job: Make a real impact by helping people navigate home ownership with empathy and expertise.
- Qualifications: 2+ years' experience in shared ownership or similar transactions required.
The predicted salary is between 40500 - 49500 £ per year.
Contract: until end of November
Work Setup: Remote
Who We Are
Legal & General is a leading UK financial services company offering insurance, pensions, investments, and retirement solutions, with a focus on innovation and responsible investing. The company fosters a collaborative, inclusive environment where employees can grow, make an impact, and be rewarded for their contributions. Creating communities to live, grow and flourish, that's Legal & General Affordable Homes (L&GAH). We're also committed to removing the stress and anxiety associated with moving home, and we want to deliver true customer satisfaction.
What You'll Do
- Coordinate shared ownership resales, staircasing transactions, and complex cases (e.g., hardship, buy-backs, lease variations) across the Legal & General Affordable Homes (L&GAH) Portfolio.
- Serve as primary contact for leasehold enquiries from customers and managing agents, promoting L&GAH customer values and consistent service delivery.
- Ensure full compliance with Homes England/GLA guidance, Capital Funding Guide, L&G Equality and Diversity, and Health & Safety policies.
- Maintain accurate records, transaction logs, and data integrity in Salesforce CRM, with timely updates and regular reporting to the Head of Leasehold on progress, risks, and blockers.
- Prepare and issue memorandums of sale, lease consents, and other documentation as required.
- Liaise with solicitors, valuers, internal stakeholders, and managing agents to progress transactions efficiently and identify process improvements.
What You Bring
- At least 2 years' experience/ knowledge of shared ownership resales, staircasing, transfers of equity, or similar transactions.
- Knowledge of shared ownership, ideally gained within a housing association background.
- Understanding of the importance of resale restrictions, parameters, and compliance requirements under Homes England/GLA guidance and Capital Funding Guide.
- Excellent empathy, telephone manner, and written email communication skills, with a customer-service focus for handling challenging conversations (e.g., affordability issues, service dissatisfaction).
- Ability to hit the ground running in a fully remote, auditable role, managing high-volume transactions independently with minimal supervision.
- Meticulous attention to detail to ensure full compliance, data accuracy, and process integrity in fast-paced environments.
- Comfortable engaging directly with customers via phone and email.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you. We welcome applications from all candidates and are committed to providing equal opportunities.
Home Ownership Manager employer: Legal & General
At L&G, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within our Global Financial Institutions team. With generous benefits including performance-related bonuses, a robust healthcare plan, and a commitment to sustainability, we empower our employees to thrive both personally and professionally. Join us in a supportive environment where your contributions are valued, and you can grow your career while making a positive impact in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Manager
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Legal & General.
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Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
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Keep your eyes peeled on job boards specifically for finance roles. Companies like Legal & General might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Home Ownership Manager
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Legal & General will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Legal & General. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Legal & General confidence in your short-term commitment to the role.
How to prepare for a job interview at Legal & General
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Legal & General.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Legal & General that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
