Head of Operations

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world's largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best.

Joining us means helping to improve the lives of our customers and contributing to the success of the business every day.

Job Description

We're recruiting for a Head of Employee Experience and HR Operations to join us. We're offering acompetitive base salary 12% car allowance and generous benefits package.

You'll play a pivotal role in shaping how our people experience work-leading enterprise-wide HR service delivery, driving innovation, and ensuring every colleague feels supported, empowered, and valued.

This is a unique opportunity to lead a high-performing team and transform the way we deliver employee services. If you're passionate about people, technology, and operational excellence, we'd love to hear from you.

What you'll be doing:

• Leading the global strategy for employee experience, product design and MyHR services
• Championing a human-centred approach to employee and line manager experiences
• Overseeing UK MyHR operations and driving global service excellence
• Delivering accurate, timely and compliant payroll services across multiple regions
• Embedding automation, AI and analytics to enhance service delivery and reduce cost
• Managing supplier relationships and ensuring robust risk and compliance controls
• Building and mentoring a diverse, high-performing team
• Driving continuous improvement through feedback, data and innovation

Qualifications

Who we're looking for:

• Proven experience in senior HR leadership roles ideally with a global remit
• Deep knowledge of employee experience design, shared services and payroll
• Strong track record of digital transformation using AI and automation
• Experience with HR technologies such as Oracle, Workday or ServiceNow
• Excellent stakeholder engagement and influencing skills
• Strategic thinker with strong commercial and operational acumen
• Inclusive leader who fosters collaboration, innovation and growth
• Commitment to delivering fair, consistent and high-quality employee outcomes

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
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