At a Glance
- Tasks: Lead employee experience strategy and HR operations, driving innovation and support for colleagues.
- Company: Join Legal & General, a top UK financial services group dedicated to improving lives since 1836.
- Benefits: Enjoy competitive salary, car allowance, generous holidays, healthcare, and flexible working options.
- Other info: Flexible working options available; we value outcomes over attendance.
- Why this job: Transform employee services in a diverse, inclusive culture focused on collaboration and growth.
- Qualifications: Senior HR leadership experience with knowledge of employee experience design and digital transformation.
The predicted salary is between 43200 - 72000 £ per year.
Head of Employee Experience & Operations
Head of Employee Experience & Operations
Company Description
Legal & General (L&G) is a leading UK financial services group and major global investor.
We\'ve been safeguarding people\'s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
We are one of the world\'s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best.
Joining us means helping to improve the lives of our customers and contributing to the success of the business every day.
Job Description
We\'re recruiting for a Head of Employee Experience and HR Operations to join us. We\'re offering acompetitive base salary 12% car allowance and generous benefits package.
You\'ll play a pivotal role in shaping how our people experience work-leading enterprise-wide HR service delivery, driving innovation, and ensuring every colleague feels supported, empowered, and valued.
This is a unique opportunity to lead a high-performing team and transform the way we deliver employee services. If you\'re passionate about people, technology, and operational excellence, we\'d love to hear from you.
What you\'ll be doing:
- Leading the global strategy for employee experience, product design and MyHR services
- Championing a human-centred approach to employee and line manager experiences
- Overseeing UK MyHR operations and driving global service excellence
- Delivering accurate, timely and compliant payroll services across multiple regions
- Embedding automation, AI and analytics to enhance service delivery and reduce cost
- Managing supplier relationships and ensuring robust risk and compliance controls
- Building and mentoring a diverse, high-performing team
- Driving continuous improvement through feedback, data and innovation
Who we\'re looking for:
- Proven experience in senior HR leadership roles ideally with a global remit
- Deep knowledge of employee experience design, shared services and payroll
- Strong track record of digital transformation using AI and automation
- Experience with HR technologies such as Oracle, Workday or ServiceNow
- Excellent stakeholder engagement and influencing skills
- Strategic thinker with strong commercial and operational acumen
- Inclusive leader who fosters collaboration, innovation and growth
- Commitment to delivering fair, consistent and high-quality employee outcomes
- The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years\' service. There\'s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer - both for our own products and at a range of high street stores and online
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
At L&G, we believe it\'s possible to generate positive returns today while helping to build a better future for all.
If you join us, you\'ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn\'t matter if you don\'t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
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At Legal & General, our purpose is to improve the lives of our customers, build a better society for the long term and create value for our shareholde...
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Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-LjbffrHead of Employee Experience & Operations | Cardiff, UK employer: Legal & General
Legal & General (L&G) is an exceptional employer, offering a dynamic work environment in Cardiff where innovation and employee wellbeing are at the forefront. With a strong commitment to employee experience, L&G provides generous benefits, including a competitive salary, performance-related bonuses, and opportunities for career development within a diverse and inclusive culture. Join us to be part of a team that values collaboration and empowers you to make a meaningful impact on the lives of our customers and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Employee Experience & Operations | Cardiff, UK
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Legal & General!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Legal & General.
We think you need these skills to ace Head of Employee Experience & Operations | Cardiff, UK
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Legal & General. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Legal & General and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Legal & General. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Legal & General's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Legal & General
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Legal & General.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Legal & General will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Legal & General and how you would contribute to adapting HR strategies.
