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For Companies At a Glance
- Tasks: Lead the management of pension complaints and ensure compliance for exceptional customer service.
- Company: A top financial services provider with a focus on client satisfaction.
- Benefits: Generous pension contributions, flexible working options, and a supportive work environment.
- Why this job: Make a real difference in clients' lives while developing your career in finance.
- Qualifications: Strong knowledge of Defined Benefit schemes and experience in complaint handling.
- Other info: Join a dynamic team in Glasgow with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services provider is seeking a Complaints Manager to join the PRT Client Services team in Glasgow. The role focuses on managing pension complaints, ensuring compliance, and delivering exceptional customer outcomes.
Candidates should possess:
- Strong knowledge of Defined Benefit schemes
- Experience in complaint handling
- Excellent analytical abilities
This position offers a range of benefits including a generous pension contribution and flexible working options.
Pensions Complaints & Compliance Lead in Glasgow employer: Legal & General
Contact Detail:
Legal & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Complaints & Compliance Lead in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work with pensions. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Defined Benefit schemes. We recommend creating a cheat sheet of key terms and concepts to help you shine when discussing your expertise.
✨Tip Number 3
Showcase your complaint handling experience! Think of specific examples where you turned a negative situation into a positive outcome. We love seeing candidates who can demonstrate their problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed that you won’t find anywhere else.
We think you need these skills to ace Pensions Complaints & Compliance Lead in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Defined Benefit schemes and complaint handling. We want to see how your skills align with the role, so don’t be shy about showcasing your analytical abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about managing pension complaints and how you can deliver exceptional customer outcomes. We love a personal touch, so let your personality come through!
Showcase Relevant Experience: When filling out your application, focus on your past roles that relate directly to this position. We’re looking for specific examples of how you’ve handled complaints and ensured compliance in previous jobs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Legal & General
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of Defined Benefit schemes. Be prepared to discuss specific examples of how you've handled pension complaints in the past, as this will show your expertise and confidence in the subject.
✨Showcase Your Analytical Skills
Since the role requires excellent analytical abilities, think of instances where you've used data to resolve complaints or improve processes. Be ready to explain your thought process and how your analysis led to positive outcomes.
✨Demonstrate Compliance Awareness
Familiarise yourself with the relevant regulations and compliance standards in the financial services sector. During the interview, highlight your experience in ensuring compliance and how it has positively impacted customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-life situations. Practice articulating your approach to managing difficult complaints while maintaining a focus on delivering exceptional customer outcomes.
