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- Tasks: Support customers and maintain Group Protection policies in a dynamic, hybrid role.
- Company: Join a welcoming team at a leading provider with a focus on inclusivity.
- Benefits: Enjoy competitive salary, generous holiday, and perks like an electric car scheme.
- Why this job: Make a real difference by helping customers while developing your skills.
- Qualifications: Passion for helping others, strong communication, and admin skills required.
- Other info: Flexible working options available to fit your lifestyle.
The predicted salary is between 20000 - 28000 £ per year.
We’re recruiting for a Consultant to join our Group Protection team. This is a hybrid role with a minimum requirement to work 1 day per week in our Hove office, Monday–Friday during core hours 8:00–18:00. Salary £24,000 with the option to progress after 6 months, which may include a salary increase of up to 10%.
Responsibilities
- Support the onboarding and continued scheme maintenance of Group Protection policies.
- Regular communication with colleagues, brokers and customers; this role includes administrative/processing work and phone interactions.
- Dealing with all correspondence from internal and external customers, with attention to detail and pace.
- Maintaining scheme data, administering, and updating records.
- Collaborating with other team members to ensure that enquiries and issues are resolved quickly and efficiently.
- Managing and organising your own work queue to ensure that service levels are met.
- Ensuring support for our most vulnerable customers through their interactions with Legal & General.
Qualifications
- People who love helping people!
- Strong communication and administration skills.
- Passion to support customers, whatever their personal circumstances.
- Ability to build relationships with internal and external customers.
- Confidence in using a desktop or laptop and experienced in using MS Office; confidence in using Excel is preferred.
Benefits
- Opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
- Generous pension contribution.
- Life assurance.
- Healthcare Plan (permanent employees only).
- At least 25 days holiday, plus public holidays, increasing to 26 days after 2 years’ service.
- Option to buy and sell holiday.
- Competitive family leave.
- Participation in our electric car scheme (permanent employees only).
- Discounts for our own products and at a range of high street stores and online.
- Redesigned workspaces that promote connection and collaboration.
Additional information
- Welcoming, inclusive culture with opportunities to collaborate with diverse backgrounds and experiences.
- Support for flexible working options including part-time, term-time and job shares where possible.
- Encouragement to consider strengths and potential rather than meeting every single criterion.
Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Finance
Customer Service Consultant (Group Protection) in England employer: Legal & General
Contact Detail:
Legal & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant (Group Protection) in England
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or tricky situations, as this will show your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, this role is all about helping people, so let your passion shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Service Consultant (Group Protection) in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Consultant role. Highlight your communication skills and any relevant experience in customer service or administration, as these are key for us.
Show Your Passion: We love people who genuinely want to help others! In your application, share examples of how you've supported customers in the past, especially those with unique needs. This will show us you’re a great fit for our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate attention to detail, so make sure there are no typos or errors in your documents!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Legal & General
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Consultant in Group Protection. Familiarise yourself with the company’s values and how they support their customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves regular communication with customers and brokers, be prepared to demonstrate your strong communication skills. Think of examples from your past experiences where you effectively resolved issues or built relationships. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Highlight Your Attention to Detail
The job requires maintaining scheme data and handling correspondence accurately. Be ready to discuss how you ensure accuracy in your work. You could mention specific tools or methods you use to stay organised and detail-oriented, especially when managing multiple tasks.
✨Emphasise Your Customer-Centric Approach
This role is all about helping people, so be prepared to talk about your passion for customer service. Share stories that illustrate your empathy and ability to support vulnerable customers. Highlight any experience you have in adapting your approach based on individual needs, as this will resonate well with the interviewers.
