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- Tasks: Create engaging digital content and enhance customer interactions online.
- Company: Join Legal & General, a leader in financial services focused on customer engagement.
- Benefits: Enjoy performance bonuses, share schemes, healthcare, and flexible working options.
- Why this job: Be part of a mission-driven team that values inclusion and personal growth.
- Qualifications: Looking for creative thinkers with CMS experience and a knack for digital optimisation.
- Other info: This is a 12-month fixed-term contract in a dynamic, collaborative environment.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
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Client:
Legal & General
Location:
Cardiff, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
2500126f93b2
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Job Description
We’re recruiting for a Digital Engagement Manager to join us for a 12-month period. At Legal & General Retail, we’re on a mission to help our customers engage meaningfully with their financial futures. As a Digital Engagement Manager, you’ll play a key role in shaping how we connect with our customers online—creating experiences that are not only effective but also inclusive, accessible, and impactful.
What you\’ll be doing:
- Developing and delivering digital content and communications that inspire customer action
- Collaborating with marketing, PR, and optimisation teams to enhance digital journeys
- Translating briefs into compelling digital content that supports strategic goals
- Creating and maintaining website content in line with brand and compliance standards
- Monitoring and reporting on engagement metrics to inform future campaigns
- Ensuring all content meets regulatory, compliance, and accessibility standards
- Supporting a culture of collaboration, inclusion, and continuous improvement
- Managing multiple projects and stakeholders in a fast-paced environment
Qualifications – Who we\’re looking for:
- Strategic and creative thinker with strong attention to detail and written English
- Experience using CMS platforms (Episerver/Optimizely preferred) to build webpages
- Knowledge of UX, SEO, and digital journey optimisation best practices
- Familiarity with analytics tools such as Adobe Analytics
- Ability to work collaboratively across teams and communicate effectively
- Comfortable managing multiple priorities and deadlines
- Experience in financial services and agile delivery environments
- Proficiency in Microsoft Office and basic image editing (e.g., Photoshop)
We offer a comprehensive benefits package, including performance bonuses, share schemes, pension contributions, life assurance, healthcare, generous holiday allowances, family leave, electric car scheme, discounts, and modern workspace facilities.
Additional Information:
At L&G, we believe in generating positive returns today while building a better future for all. We foster an inclusive culture, support flexible working, and value diverse backgrounds and perspectives. Join us to be part of a caring, integrity-driven community that prioritizes your wellbeing and career development.
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Digital Engagement Manager - 12 month FTC employer: Legal & General
Contact Detail:
Legal & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Engagement Manager - 12 month FTC
✨Tip Number 1
Familiarise yourself with Legal & General's digital presence. Explore their website and social media channels to understand their tone, style, and the type of content they produce. This will help you tailor your approach and demonstrate your knowledge during any discussions.
✨Tip Number 2
Network with current or former employees of Legal & General on platforms like LinkedIn. Engaging in conversations can provide you with insider insights about the company culture and expectations for the Digital Engagement Manager role.
✨Tip Number 3
Stay updated on the latest trends in digital engagement and financial services. Being knowledgeable about current best practices and innovations in these areas will allow you to speak confidently about how you can contribute to the team.
✨Tip Number 4
Prepare examples of your past work that showcase your experience with CMS platforms and digital content creation. Be ready to discuss specific projects where you successfully enhanced user engagement or improved digital journeys, as this will highlight your relevant skills.
We think you need these skills to ace Digital Engagement Manager - 12 month FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Digital Engagement Manager position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your relevant experience in digital content creation, project management, and collaboration across teams. Use specific examples that demonstrate your strategic thinking and attention to detail.
Write a Strong Cover Letter: In your cover letter, express your passion for digital engagement and how you can contribute to Legal & General's mission. Mention your familiarity with CMS platforms, analytics tools, and your understanding of UX and SEO best practices.
Highlight Relevant Skills: Make sure to emphasise your experience with digital journey optimisation, compliance standards, and any previous work in financial services. This will help you stand out as a candidate who understands the industry's unique challenges.
How to prepare for a job interview at Legal & General
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Digital Engagement Manager. Familiarise yourself with how this role fits into Legal & General's mission to engage customers meaningfully with their financial futures.
✨Showcase Your Creativity
Prepare examples of your previous work that demonstrate your ability to create compelling digital content. Be ready to discuss how you've used strategic thinking and creativity to inspire customer action in past roles.
✨Familiarise Yourself with Tools
Since experience with CMS platforms like Episerver/Optimizely is preferred, ensure you can speak confidently about your experience with these tools. If you have knowledge of analytics tools such as Adobe Analytics, be prepared to discuss how you've used them to inform digital strategies.
✨Emphasise Collaboration Skills
Highlight your ability to work collaboratively across teams. Prepare to share examples of how you've successfully managed multiple projects and stakeholders in fast-paced environments, showcasing your communication skills and adaptability.