At a Glance
- Tasks: Champion customer outcomes and ensure compliance with Consumer Duty regulations.
- Company: Join Legal & General, a leader in the financial services industry.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on delivering excellent customer service.
- Why this job: Make a real difference for vulnerable customers while advancing your career.
- Qualifications: Over two years of experience and strong knowledge of FCA regulations.
The predicted salary is between 50000 - 60000 € per year.
Legal & General is looking for an experienced Customer Outcomes professional to support good customer outcomes delivery and Consumer Duty compliance. The successful candidate will collaborate with business units, produce key monitoring reports, and act as a champion for vulnerable customers.
Applicants should have over two years of relevant experience, strong FCA knowledge, and excellent stakeholder management skills. This position is hybrid, requiring occasional travel to the London office.
Customer Outcomes Manager – Consumer Duty Specialist employer: Legal & General
Legal & General is an excellent employer that prioritises employee development and well-being, offering a supportive work culture that values collaboration and innovation. With a strong commitment to delivering positive customer outcomes, employees in the Customer Outcomes Manager role will benefit from opportunities for professional growth while making a meaningful impact on vulnerable customers. The hybrid working model, combined with the vibrant London office environment, ensures a balanced and engaging workplace experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Outcomes Manager – Consumer Duty Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at Legal & General. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your FCA knowledge and understanding Consumer Duty compliance. We want you to be ready to showcase how your experience aligns with their needs!
✨Tip Number 3
Showcase your stakeholder management skills during interviews. Think of examples where you've successfully collaborated with different teams or supported vulnerable customers – this will really resonate with them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Customer Outcomes Manager – Consumer Duty Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer outcomes and Consumer Duty compliance. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting good customer outcomes and how your background makes you the perfect fit for this role. Let us see your personality!
Showcase Your Stakeholder Management Skills:Since this role involves collaboration with various business units, make sure to highlight your stakeholder management experience. We love seeing examples of how you've successfully worked with others to achieve great results.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Legal & General
✨Know Your Consumer Duty Inside Out
Make sure you brush up on the latest regulations and guidelines surrounding Consumer Duty. Being able to discuss how these impact customer outcomes will show that you're not just familiar with the topic, but that you’re passionate about it too.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully collaborated with different business units in the past. Highlight specific situations where your communication and negotiation skills made a difference, as this role heavily relies on effective stakeholder management.
✨Be Ready to Discuss Vulnerable Customers
Think about your experiences working with vulnerable customers and how you've advocated for their needs. This is a key part of the role, so be prepared to share real-life examples that demonstrate your empathy and problem-solving abilities.
✨Plan for Hybrid Work Dynamics
Since this position is hybrid, consider how you’ll manage your time between remote work and occasional travel to the London office. Be ready to discuss your strategies for staying connected with your team and ensuring productivity, regardless of where you are.
