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- Tasks: Design meaningful customer experiences using behavioural science to tackle real-world challenges.
- Company: Join Legal & General, a leading UK financial services group with a commitment to bettering society.
- Benefits: Enjoy competitive pay, generous holiday, healthcare, and a chance to earn bonuses.
- Why this job: Make a real impact by improving customer journeys and driving meaningful change.
- Qualifications: Passion for behavioural science and experience in crafting customer journeys.
- Other info: Flexible working options and a culture that values collaboration and inclusivity.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, striving to build a better society by improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers supporting customers throughout their lives with retirement and protection solutions.
Are you passionate about designing meaningful customer experiences and applying behavioural science to real‑world challenges? Join us at L&G Retail, where we’re committed to creating personalized, connected journeys that deliver better outcomes for our customers and our business.
- Support the delivery of our Customer Strategy & Engagement roadmap using behavioural science and customer insight
- Consult on strategic initiatives with expertise in human‑centred design and customer experience best practice
- Develop behavioural tests in collaboration with analytics and research teams
- Conduct experience reviews and generate actionable insights from varied data sources
- Create experience maps and customer personas to bring designs to life
- Build a CX & Behavioural Science Centre of Excellence by applying industry best practice
- Collaborate with internal stakeholders to implement experience improvements
- Comply with policies including Vulnerable Customers and The Consumer Duty
Qualifications
- Understanding of behavioural science, human‑centred design and customer behaviour
- Experience in developing customer journeys and implementing insight‑led change
- Ability to generate creative and practical solutions to complex challenges
- Strong communication skills, both written and verbal, tailored to diverse audiences
- Confidence in questioning and challenging constructively to drive improvement
- Ability to build effective relationships and influence across teams
- Commitment to inclusive working and involving others in decision‑making
- Commercial awareness and a drive to achieve meaningful outcomes
Benefits
- Opportunity to participate in our annual, performance‑related bonus plan and share schemes
- Generous pension contribution
- Life assurance
- Healthcare plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years of service; option to buy and sell holiday
- Competitive family leave
- Electric car scheme for permanent employees
- Discounts on our products and at partner stores
- Well‑being focused redesigned offices
At L&G, we believe it’s possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture with opportunities to collaborate across diverse backgrounds. We are open to flexible working options and encourage applicants who excel in strengths and potential.
Customer Experience & Behavioural Science Consultant employer: Legal & General
Contact Detail:
Legal & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Behavioural Science Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer experience strategies and think about how your skills in behavioural science can contribute. Tailor your answers to show you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help you articulate your thoughts clearly and confidently, especially when discussing your experience in human-centred design.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at L&G.
We think you need these skills to ace Customer Experience & Behavioural Science Consultant
Some tips for your application 🫡
Show Your Passion: When you’re writing your application, let your enthusiasm for customer experience and behavioural science shine through. We want to see how your passion aligns with our mission at L&G to create meaningful customer journeys.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in human-centred design and customer behaviour. We love seeing how your skills can directly contribute to our Customer Strategy & Engagement roadmap.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate strong communication skills, so make sure your application reflects that by being clear about your achievements and how they relate to the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at L&G.
How to prepare for a job interview at Legal & General
✨Know Your Behavioural Science
Make sure you brush up on your understanding of behavioural science and human-centred design. Be ready to discuss how these concepts can be applied to real-world customer experiences. Prepare examples from your past work that showcase your ability to implement insight-led changes.
✨Showcase Your Customer Journey Skills
Be prepared to talk about your experience in developing customer journeys. Think of specific projects where you’ve created experience maps or customer personas. Highlight how these tools helped improve customer outcomes and how you collaborated with teams to bring these designs to life.
✨Communicate Effectively
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex ideas. Tailor your language to suit different audiences, and don’t shy away from asking questions or challenging ideas constructively during the interview.
✨Demonstrate Your Commercial Awareness
Show that you understand the financial services landscape and how customer experience impacts business outcomes. Be ready to discuss current trends in the industry and how they relate to the role. This will demonstrate your commitment to achieving meaningful outcomes for both customers and the company.