Client Engagement Manager

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

We’re looking for a Client Engagement Partner to help shape and deliver impactful engagement strategies for our Workplace Savings clients. You’ll work closely with colleagues across Customer & Member Engagement, translating client needs into meaningful activity that supports good customer outcomes. If you enjoy building trusted relationships, influencing stakeholders and bringing ideas to life, this could be a great next step in your career.

What you’ll be doing:

• Owning and delivering tailored client engagement strategies, ensuring they align with client objectives and our internal capabilities
• Building and nurturing strong relationships with Client Relationship Management teams and clients, acting as a trusted engagement advisor
• Translating client and industry insights into strategic briefs for internal teams
• Collaborating with the Delivery Hub, including Production, Content and Copy teams, to ensure activity meets client expectations
• Using client and member feedback and market insight to evolve engagement plans and face-to-face activity
• Partnering with Client Relationship Management teams and Client Directors to update clients on campaign performance
• Ensuring communications across channels meet Consumer Duty requirements and support good customer decision-making
• Managing, motivating and supporting colleagues in line with company policies and the Partnership Agreement

Qualifications:

• Experience in client relationship management, ideally in financial services, workplace pensions or employee benefits
• Ability to translate client needs into actionable engagement plans and clear strategic briefs
• Strong stakeholder management skills, with confidence working across delivery, content and commercial teams
• Understanding of employee engagement strategies, ideally including digital and face-to-face channels
• Knowledge of behavioural insights and how they can enhance communication effectiveness
• Experience coordinating delivery teams and supporting webinars or similar events
• Strong communication and influencing skills, with the ability to represent the engagement proposition confidently
• Ability to coach, support and develop junior colleagues

Benefits:

• The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information:

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part‑time, term‑time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.