At a Glance
- Tasks: Lead a team to deliver top-notch claims service and support their development.
- Company: Join L&G, a company committed to positive returns and a better future for all.
- Benefits: Enjoy competitive salary, bonuses, generous holiday, healthcare, and flexible working options.
- Other info: Flexible working options available; we value outcomes over attendance.
- Why this job: Make a real impact in a collaborative environment that values fairness and inclusion.
- Qualifications: Experience in managing teams, strong communication skills, and knowledge of claims processes required.
The predicted salary is between 30000 - 70000 £ per year.
Job Description
We’re looking for a people‑focused leader to manage and develop a team of Health Claims Advisors, ensuring fair, timely and high‑quality outcomes for customers. Offering a salary of up to £45,000 depending on experience, this role plays a key part in creating an inclusive, high‑performing culture, with a strong focus on performance leadership, coaching and continuous improvement while delivering compliant and customer‑centred decisions.
What you’ll be doing:
- Leading and inspiring a team to deliver strong performance, engagement and customer outcomes
- Coaching and supporting colleagues through regular feedback and meaningful performance conversations
- Addressing performance, behaviour and absence concerns constructively and in line with company frameworks
- Creating an inclusive, accountable team culture with clear expectations and support for development
- Overseeing the review and authorisation of claims decisions within agreed authority levels
- Using performance data and insight to identify trends, manage risk and drive service improvements
- Working collaboratively with internal teams and stakeholders to support service delivery and customer experience
- Contributing to planning, forecasting and effective allocation of work to meet service standards
Who we’re looking for:
- Experience leading and developing people in a performance‑driven environment
- Background in a customer‑focused operational role
- Strong coaching, communication and decision‑making skills
- Confidence using data and insight to manage performance and improve outcomes
- Understanding of regulatory, conduct and data protection requirements
- Ability to build effective relationships across teams and stakeholders
- A proactive, organised and resilient approach to change and competing priorities
- Commitment to fairness, inclusion and delivering positive customer outcomes
Benefits
- The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
- There are many discounts we offer – both for our own products and at a range of high street stores and online
- We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
Claims Team Manager in Hove employer: Legal & General
At L&G, we pride ourselves on being an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes performance-related bonuses, generous holiday allowances, and a commitment to employee wellbeing. Our inclusive work culture fosters collaboration and personal growth, empowering you to lead a dedicated team in delivering outstanding customer service while making a meaningful impact in the Group Protection Claims sector. Join us in a redesigned workspace that prioritises connection and wellbeing, where your leadership will help shape the future of our team.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Team Manager in Hove
✨Tip Number 1
Familiarise yourself with the Group Protection products and claims processes. Understanding these will not only help you in interviews but also demonstrate your commitment to the role and the company.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in a customer-focused environment. Highlight specific instances where your leadership made a positive impact on team performance or customer satisfaction.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar companies. This can provide you with valuable insights into the company culture and expectations, which you can leverage during your discussions.
✨Tip Number 4
Prepare to discuss your understanding of relevant legislation such as GDPR and the Equality Act. Being knowledgeable about these topics will show that you are serious about compliance and ethical practices in the claims process.
We think you need these skills to ace Claims Team Manager in Hove
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your leadership experience and customer-focused achievements. Use specific examples that demonstrate your ability to manage teams and improve service outcomes.
Craft a Compelling Cover Letter:In your cover letter, express your passion for leading teams and delivering excellent customer service. Mention your understanding of Group Protection products and how your skills align with the company's values.
Showcase Relevant Experience:When detailing your work history, focus on roles where you managed people or improved processes. Highlight any experience with compliance and regulatory requirements, as well as your problem-solving abilities.
Prepare for Interview Questions:Anticipate questions related to team management, customer service, and compliance. Be ready to discuss how you've driven improvements in previous roles and how you would approach challenges in this position.
How to prepare for a job interview at Legal & General
✨Showcase Your Leadership Skills
As a Claims Team Manager, your ability to lead and develop a team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to mentoring and supporting team members to achieve their best.
✨Demonstrate Customer Focus
Highlight your experience in delivering excellent customer outcomes. Be ready to discuss specific instances where you went above and beyond to ensure customer satisfaction, as this aligns with the company's values.
✨Know Your Legislation
Familiarise yourself with relevant legislation such as GDPR and the Equality Act. Be prepared to discuss how these laws impact claims processes and how you ensure compliance within your team.
✨Emphasise Continuous Improvement
The role requires driving continuous improvement in processes and customer experience. Think of examples where you've identified areas for improvement and successfully implemented changes that enhanced service delivery.
