Claims Team Manager

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Our Retail business supports customers throughout their lives, helping them save, plan, protect and enjoy retirement. We focus on helping customers of today and tomorrow achieve better long-term outcomes.

We’re looking for a Claims Team Manager to join our Group Protection Claims team, offering a competitive salary of up to £52,000 depending on experience. You will lead a talented group of Claim Specialists to deliver excellent customer outcomes. This is a fantastic opportunity to shape team performance, influence service delivery and make a meaningful difference to customers at important moments in their lives.

What you’ll be doing:

• Leading and managing a team of Claim Specialists to deliver a proactive and high-quality claims service
• Aligning team objectives with departmental goals, service levels and performance targets
• Monitoring performance using management information and responding to trends and changes
• Recruiting, developing and supporting colleagues to build capability and maintain service excellence
• Overseeing claims assessment and decision making, including authorising payments within agreed limits
• Building and maintaining strong relationships with corporate clients, intermediaries and stakeholders
• Ensuring compliance with legislation, regulations and internal policies including data protection requirements
• Driving continuous improvement by identifying themes, resolving issues and enhancing processes

Who we’re looking for:

• Proven experience leading and developing teams in a service-driven environment
• Strong communication and influencing skills, with the ability to build effective relationships
• Experience in claims, insurance or financial services is desirable
• Good understanding of risk, governance and regulatory requirements
• Analytical mindset with the ability to interpret data and make informed decisions
• Ability to prioritise workloads and adapt to changing business needs
• Commitment to delivering fair customer outcomes and excellent service
• Confidence to challenge, improve processes and support continuous improvement

Benefits:

• The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare plan (permanent employees only)
• At least 25 days holiday, plus public holidays; 26 days after 2 years’ service.
• Option to buy and sell holiday
• Competitive family leave
• Electric car scheme: option for permanent employees to hire a brand‑new electric car through tax‑efficient salary sacrifice
• Discounts on our products and at a range of high street stores and online retailers
• Commitment to net‑zero carbon workplaces by 2030 with sustainable, modern offices across the UK

At L&G, we believe it is possible to generate positive returns today while helping to build a better future for all. We’ll welcome you into a welcoming, inclusive culture where you can collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing, you’ll be empowered through initiatives that support career development and growth. We care passionately about outcomes rather than attendance and therefore openly discuss flexible working options, including part‑time, term‑time and job shares. While some roles have limited flexibility due to customer demand, we accommodate requests whenever possible. It doesn’t matter if you don’t meet every single criterion in this advert – think about what you excel at, what your strengths are, and how you can contribute to our purpose.