Legal & General (L&G) is a leading UK financial services group and major global investor.
We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
We are one of the world’s largest asset managers and provide powerful asset origination capabilities, underpinning our retirement and protection solutions.
Payment Assistant – Cardiff
This admin‑based role focuses on ensuring customer payments are processed accurately, compliantly and on time. You will work with payment data, tax calculations, HMRC reporting and payroll-related activities to deliver the right outcomes for our customers.
Full training will be provided, making this a great opportunity for someone looking to develop their career in payroll, payments or financial operations.
What you’ll be doing
- Processing customer payments accurately and on time
- Inputting payment, payroll and HMRC data into relevant systems
- Applying tax codes, PAYE deductions and payment updates where required
- Reviewing returned payments and supporting ad‑hoc payment queries
- Checking workflow activity and maintaining accurate records
- Escalating anomalies or complex cases to Payroll Specialists
- Supporting quality checks, audit queries and process improvements
- Working closely with colleagues across Customer Payroll to deliver good customer outcomes
Who we’re looking for
- Strong attention to detail and a high level of data accuracy
- Experience working in an administrative, processing or data‑focused role
- Confidence working with systems, spreadsheets and workflow tasks
- Good written and verbal communication skills
- Ability to work accurately in a busy environment
- A careful and organised approach to handling sensitive information
- Tax, payroll or payment processing awareness would be helpful
- Awareness of pension products or HMRC reporting would be beneficial
Benefits
- Opportunity to participate in an annual, performance‑related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years of service; option to buy and sell holiday
- Competitive family leave
- Electric car scheme (permanent employees only)
- Various discounts on our products and high‑street stores online
- Commitment to net‑zero carbon workplaces by 2030, investing in sustainable offices
Additional Information
At L&G, we believe it’s possible to generate positive returns today while helping to build a better future for all.
Joining us means being part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds. We are guided by leaders who care about your future and wellbeing, empowered by initiatives that support career development.
We care passionately about outcomes rather than attendance and are open to discussing flexible working options, including part‑time, term‑time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn’t matter if you don’t meet every single criterion in this advert. Focus on what you excel at and bring to our purpose.
Payment Assistant in Cardiff employer: Legal & General
At L&G, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within our Global Financial Institutions team. With generous benefits including performance-related bonuses, a robust healthcare plan, and a commitment to sustainability, we empower our employees to thrive both personally and professionally. Join us in a supportive environment where your contributions are valued, and you can grow your career while making a positive impact in the financial sector.
