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For Companies At a Glance
- Tasks: Lead HR journey teams and drive continuous improvement in HR services.
- Company: Join a forward-thinking company committed to inclusivity and innovation.
- Benefits: Enjoy competitive pay, generous holidays, and a supportive work environment.
- Why this job: Make a real impact on employee experiences and drive positive change.
- Qualifications: Experience in HR processes and a passion for innovation and collaboration.
- Other info: Flexible working options available to support your lifestyle and wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
We’re recruiting for a Journey Lead- ER to join us. This is a fantastic opportunity to lead continuous improvement across HR advisory services, ensuring operational excellence, compliance, and a supportive, inclusive environment for both employees and managers. If you’re passionate about simplifying processes, driving innovation, and making a real impact, we’d love to hear from you.
Responsibilities
- Leading HR journey teams and acting as a senior escalation point for complex cases
- Overseeing triage and resolution of HR and payroll-related queries including missed cut-offs and redundancy payments
- Collaborating across functions to deliver consistent, user-focused improvements to HR systems and processes
- Aligning advisory activities with employment law, internal policies, and regulatory requirements
- Supporting policy updates and process enhancements across key HR journeys
- Building capability within the team through training and knowledge sharing
- Developing strong relationships with stakeholders across HR, IT, Group Tax, and more
- Designing and implementing HR policies that reflect our commitment to fair treatment and positive outcomes for all
Qualifications – Who we’re looking for
- Strong understanding of HR service delivery and employee lifecycle journeys
- Experience managing and improving HR processes across the employee lifecycle
- Skilled in using data and insights to inform decisions and track performance
- Familiarity with MyHR systems, Oracle modules, and payroll-impacting processes
- Knowledge of continuous improvement methodologies such as Lean, Kaizen, or Six Sigma
- Inclusive leadership style with a focus on collaboration and psychological safety
- Ability to manage competing priorities and engage senior stakeholders effectively
- Passion for innovation and empowering others to contribute to service excellence
Benefits we offer
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Journey Lead - ER in Cardiff employer: Legal & General
Contact Detail:
Legal & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Journey Lead - ER in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Journey Lead role. Think about how your experience aligns with their needs, and be ready to share specific examples of your past successes.
✨Tip Number 3
Show your passion for continuous improvement! During interviews, highlight your experience with methodologies like Lean or Six Sigma, and discuss how you've used data to drive decisions and enhance processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and contributing to our mission.
We think you need these skills to ace Journey Lead - ER in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in HR service delivery and employee lifecycle journeys. We want to see how your skills align with the role of Journey Lead - ER, so don’t hold back on showcasing your relevant achievements!
Showcase Your Passion for Improvement: Since this role is all about continuous improvement, share specific examples of how you've simplified processes or driven innovation in your previous roles. We love seeing candidates who are proactive and passionate about making a real impact!
Be Data-Driven: We’re keen on candidates who can use data and insights to inform decisions. Include any experiences where you’ve successfully tracked performance or used data to improve HR processes. This will show us that you understand the importance of metrics in driving success.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Legal & General
✨Know Your HR Stuff
Make sure you brush up on your understanding of HR service delivery and the employee lifecycle. Familiarise yourself with common HR processes and be ready to discuss how you've improved them in the past. This will show that you're not just a fit for the role, but that you can bring valuable insights to the team.
✨Showcase Your Data Skills
Since the role involves using data to inform decisions, be prepared to talk about how you've used data and insights in previous roles. Bring examples of how you've tracked performance or made improvements based on data analysis. This will demonstrate your analytical skills and your ability to drive continuous improvement.
✨Emphasise Collaboration
This position requires working closely with various stakeholders, so highlight your experience in building strong relationships across teams. Share specific examples of how you've collaborated with others to achieve common goals, especially in HR contexts. This will showcase your inclusive leadership style and your ability to engage senior stakeholders.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle complex HR scenarios, such as missed cut-offs or redundancy payments. Prepare by thinking through potential challenges and how you would approach them. This will help you demonstrate your problem-solving skills and your readiness to act as a senior escalation point.
