At a Glance
- Tasks: Provide exceptional customer service during inbound calls and assist customers with their queries.
- Company: Join Legal & General, a leading company in customer service excellence.
- Benefits: Starting salary of £24,720, bonus plan, health care, and flexible working arrangements.
- Other info: Enjoy a hybrid work model with 3 days remote each week.
- Why this job: Make a real difference by helping people and enhancing their customer experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24720 - 24720 € per year.
Legal & General is looking for a Customer Experience Advisor to join our Retail Customer Services Team in Cardiff. This role involves providing exceptional customer service during inbound calls, ensuring a personable and accurate approach.
Ideal candidates will have strong communication skills and a passion for helping people.
The position offers 35 hours of work with a combination of remote and office settings, starting salary of £24,720, and benefits like a bonus plan and health care.
Hybrid Customer Experience Advisor (Remote 3 days/wk) in Cardiff employer: Legal & General
Legal & General is an excellent employer that prioritises employee well-being and development, offering a hybrid working model that balances remote flexibility with in-office collaboration in Cardiff. With a competitive starting salary, comprehensive benefits including a bonus plan and healthcare, and a supportive work culture that values strong communication and a passion for customer service, employees are empowered to grow and thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Experience Advisor (Remote 3 days/wk) in Cardiff
✨Tip Number 1
Make sure to research Legal & General and their customer service values. Knowing their mission and how they operate will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing exceptional customer service, try role-playing common customer scenarios with a friend or family member. This will help you feel more confident when handling real calls.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company culture and the role. They might even give you tips that could help you stand out in the interview process!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive job openings listed there, so keep an eye out for any new opportunities that match your skills.
We think you need these skills to ace Hybrid Customer Experience Advisor (Remote 3 days/wk) in Cardiff
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping people shine through. Share specific examples of how you've provided exceptional customer service in the past – it’ll make you stand out!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your strong communication skills and any relevant experience that aligns with the role of a Customer Experience Advisor.
Be Personable and Authentic:We want to get to know the real you! Use a friendly tone in your application and don’t be afraid to let your personality come through. This role is all about connecting with customers, so show us how you can do that.
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Legal & General
✨Know the Company Inside Out
Before your interview, take some time to research Legal & General. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, strong communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Passion for Helping People
Legal & General is looking for candidates who are passionate about customer service. Think of specific instances where you went above and beyond for a customer. Sharing these stories will highlight your dedication and fit for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or what success looks like in this role. This shows that you’re engaged and serious about the opportunity.
