At a Glance
- Tasks: Help customers with their pensions and provide outstanding support through various communication methods.
- Company: Join a diverse and inclusive team at Legal & General.
- Benefits: Enjoy competitive salary, generous holiday, healthcare plan, and performance bonuses.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24720 - 24720 £ per year.
We’re recruiting for Customer Service Representatives to join our Pensions team with a starting salary of £24,720. This is a hybrid role where you’ll work 3 days from home and 2 days in our Cardiff office, Monday‑Friday between the hours of 9am‑5pm, with some roles offering flexible hours such as 8:30am‑4:30pm.
What you’ll be doing:
- Maintaining scheme data, administering, and updating individual customer and client records.
- Dealing with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood.
- Collaborating with other team members to ensure that customer enquiries and issues are resolved quickly and efficiently.
- Delivering an outstanding customer experience by knowing your customers and delivering positive outcomes using a variety of contact methods (inbound/outbound telephony, email, webchat, or letter correspondence).
- Performing administrative or processing work and handling customer calls in a hybrid role.
- Supporting vulnerable customers by considering their circumstances and needs and taking additional steps to assist them.
- Protecting the business by complying with legislative and regulatory requirements, following internal processes and procedures, reporting, and resolving any breaches as per L&G policy.
Who we’re looking for:
- People who love helping others, challenge positively, commit together and act decisively.
- Strong communication and administration skills with a passion to support customers in all their circumstances.
- Good attention to detail.
- Confidence in using a desktop or laptop and experience with MS Office.
- Will attend a full‑time office‑based induction for a couple of weeks to receive the tools you need before you start.
Benefits we offer:
- The opportunity to participate in our annual performance‑related bonus plan and valuable share schemes.
- Generous pension contribution.
- Life assurance.
- Healthcare plan (permanent employees only).
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service; option to buy and sell holiday.
- Competitive family leave.
- Participation in our electric car scheme for permanent employees only.
- Wide range of discounts on our own products and at high‑street stores and online.
In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart.
We aim to build a better society for the long term by investing customers’ money in things that make life better for everyone. If you join us, you’ll be part of a welcoming, inclusive culture with opportunities to collaborate with people of diverse backgrounds, views and experiences. We are guided by leaders with integrity who care about your future and wellbeing, and we empower you through initiatives that support career development and excellence. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part‑time, term‑time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every criterion; instead, think about what you excel at and what you can bring in terms of strengths, potential and connection to our purpose.
Customer Service Representative in Cardiff employer: Legal & General
Legal & General is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to make a significant impact through data-driven insights. With a strong emphasis on professional development and collaboration, you will have access to numerous growth opportunities while working alongside diverse teams in a supportive environment. The company's commitment to innovation and strategic decision-making ensures that your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Legal & General. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Legal & General before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Legal & General:Your cover letter is your chance to shine! Tell us why you want to work at Legal & General specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Legal & General!
How to prepare for a job interview at Legal & General
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
