At a Glance
- Tasks: Help customers with their pensions and provide outstanding support through various communication methods.
- Company: Join a diverse and inclusive team at Legal & General.
- Benefits: Enjoy competitive salary, generous holiday, healthcare plan, and performance bonuses.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24720 - 24720 £ per year.
We’re recruiting for Customer Service Representatives to join our Pensions team with a starting salary of £24,720. This is a hybrid role where you’ll work 3 days from home and 2 days in our Cardiff office, Monday‑Friday between the hours of 9am‑5pm, with some roles offering flexible hours such as 8:30am‑4:30pm.
What you’ll be doing:
- Maintaining scheme data, administering, and updating individual customer and client records.
- Dealing with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood.
- Collaborating with other team members to ensure that customer enquiries and issues are resolved quickly and efficiently.
- Delivering an outstanding customer experience by knowing your customers and delivering positive outcomes using a variety of contact methods (inbound/outbound telephony, email, webchat, or letter correspondence).
- Performing administrative or processing work and handling customer calls in a hybrid role.
- Supporting vulnerable customers by considering their circumstances and needs and taking additional steps to assist them.
- Protecting the business by complying with legislative and regulatory requirements, following internal processes and procedures, reporting, and resolving any breaches as per L&G policy.
Who we’re looking for:
- People who love helping others, challenge positively, commit together and act decisively.
- Strong communication and administration skills with a passion to support customers in all their circumstances.
- Good attention to detail.
- Confidence in using a desktop or laptop and experience with MS Office.
- Will attend a full‑time office‑based induction for a couple of weeks to receive the tools you need before you start.
Benefits we offer:
- The opportunity to participate in our annual performance‑related bonus plan and valuable share schemes.
- Generous pension contribution.
- Life assurance.
- Healthcare plan (permanent employees only).
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service; option to buy and sell holiday.
- Competitive family leave.
- Participation in our electric car scheme for permanent employees only.
- Wide range of discounts on our own products and at high‑street stores and online.
In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart.
We aim to build a better society for the long term by investing customers’ money in things that make life better for everyone. If you join us, you’ll be part of a welcoming, inclusive culture with opportunities to collaborate with people of diverse backgrounds, views and experiences. We are guided by leaders with integrity who care about your future and wellbeing, and we empower you through initiatives that support career development and excellence. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part‑time, term‑time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every criterion; instead, think about what you excel at and what you can bring in terms of strengths, potential and connection to our purpose.
Customer Service Representative in Cardiff employer: Legal & General
Legal & General is an exceptional employer that prioritises employee wellbeing and career development, offering a hybrid working model that promotes work-life balance. With a strong commitment to diversity and inclusion, our Cardiff office fosters a collaborative environment where every team member feels valued and empowered. Enjoy competitive benefits, including generous holiday allowances, performance-related bonuses, and opportunities for professional growth in a supportive culture that truly cares about your future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Legal & General. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication and problem-solving abilities. Share specific examples of how you've helped customers in the past, as this is key for a Customer Service Representative role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Representative in Cardiff
Some tips for your application 🫡
Show Your Passion for Helping Others:When writing your application, let us know why you love helping customers. Share any experiences where you've gone the extra mile to support someone, as this aligns perfectly with our values.
Be Clear and Concise:Make sure your application is easy to read. Use clear language and avoid jargon. We want to see your communication skills shine through, so keep it straightforward and to the point!
Highlight Your Attention to Detail:Since this role involves maintaining scheme data and customer records, it's crucial to showcase your attention to detail. Mention any relevant experiences where you've successfully managed data or handled administrative tasks.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Legal & General
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Representative role. Familiarise yourself with the key responsibilities like maintaining scheme data and handling customer correspondence. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers, be prepared to demonstrate your strong communication skills. Think of examples from your past experiences where you effectively resolved issues or provided excellent customer service. This will highlight your ability to deliver positive outcomes.
✨Emphasise Attention to Detail
Attention to detail is crucial in this job, especially when dealing with customer records and compliance. During the interview, share specific instances where your attention to detail made a difference, whether it was catching an error or ensuring accurate information was communicated.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle various customer situations. Prepare by thinking through potential challenges you might face in the role and how you would approach them. This shows that you can think on your feet and are ready to support vulnerable customers effectively.
