At a Glance
- Tasks: Lead and inspire a compassionate team to support customers during difficult times.
- Company: Join a caring company focused on positive customer experiences.
- Benefits: Competitive salary, bonus plans, generous holiday, and healthcare options.
- Other info: Flexible working arrangements and commitment to sustainability.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in customer service leadership and strong communication skills.
The predicted salary is between 34500 - 40000 € per year.
We’re looking for a Customer Service Leader to join our Bereavements team, where you’ll play a vital role in supporting customers during some of the most difficult moments in their lives. You’ll lead, coach and inspire a compassionate team, helping to ensure every interaction is handled with care, empathy and professionalism, while continuing to deliver positive and fair customer outcomes.
This is a hybrid opportunity for someone who is passionate about people leadership and customer experience, with a strong focus on continuous improvement and delivering fair and positive outcomes. You’ll work in a collaborative environment, helping to shape team performance, enhance customer journeys and contribute to broader business objectives.
We’re offering a competitive base salary, starting from £34,500 depending on experience.
What you’ll be doing:
- Leading, motivating and developing a team to deliver excellent customer outcomes and achieve business goals
- Supporting team members through coaching, feedback and development planning to enhance capability and performance
- Monitoring service levels and managing resources effectively to meet customer demand and work priorities
- Identifying opportunities for continuous improvement in processes, systems and customer service delivery
- Managing complex queries and complaints, investigating issues and driving fair and timely resolution
- Collaborating with colleagues and stakeholders to prioritise work and improve operational efficiency
- Managing risk and ensuring compliance with regulatory, financial and legislative requirements
- Contributing to recruitment, performance management and team engagement activities
All offers of employment are conditional on completing regulated pre‑employment screening checks. This may include verification of your identity, work history, qualifications, right to work, and any other checks relevant to the position.
Who we’re looking for:
- Experience of leading or supporting teams within a customer‑focused environment
- Strong communication skills with the ability to engage, influence and build relationships
- Ability to coach and develop others, supporting both performance and career growth
- Proven organisational skills with the ability to prioritise workloads and manage competing demands
- Good analytical and problem‑solving capabilities, with a focus on delivering solutions
- Understanding of customer needs and a commitment to delivering fair and positive outcomes
- Adaptability and willingness to embrace change in a fast‑paced environment
- Awareness of risk, controls and regulatory responsibilities within a financial services setting
Benefits:
- The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participation in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
- Discounts for our own products and a range of high‑street stores and online retailers
- Flexibility to discuss part‑time, term‑time and job‑share arrangements, subject to customer demand constraints
- Commitment to creating net‑zero carbon workplaces by 2030 through investment in sustainable, modern offices across the UK
Customer Service Leader - Bereavements in Cardiff employer: Legal & General
Join our Bereavements team as a Customer Service Leader, where you will not only lead a compassionate group dedicated to supporting customers during their most challenging times but also thrive in a collaborative and supportive work culture. With a strong emphasis on employee growth, we offer extensive development opportunities, competitive benefits including a generous pension scheme, healthcare plan, and the chance to participate in our electric car scheme, all while contributing to our commitment to sustainability and creating a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Leader - Bereavements in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service leadership. Think about how you'd handle tough situations, as this role is all about empathy and problem-solving.
✨Tip Number 3
Showcase your passion for people leadership! During interviews, share stories of how you've motivated and developed teams in the past. This will highlight your fit for the role and your commitment to positive outcomes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Service Leader - Bereavements in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Leader role. Highlight your experience in leading teams and your passion for customer service, especially in sensitive situations like bereavements.
Showcase Your Skills:Use specific examples to demonstrate your strong communication skills and ability to coach others. We want to see how you've influenced team performance and delivered positive outcomes in previous roles.
Be Authentic:When writing your application, let your personality shine through! We value empathy and compassion, so share your genuine interest in supporting customers during tough times.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with our Bereavements team.
How to prepare for a job interview at Legal & General
✨Understand the Role Deeply
Before your interview, take the time to thoroughly understand the responsibilities of a Customer Service Leader in Bereavements. Familiarise yourself with the key skills required, such as empathy, coaching, and problem-solving. This will help you articulate how your experience aligns with the role.
✨Showcase Your Leadership Style
Be prepared to discuss your approach to leading and motivating a team. Think of specific examples where you've successfully coached team members or improved performance. Highlight your ability to inspire compassion and professionalism, especially in sensitive situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle complex queries and complaints. Prepare scenarios from your past experiences where you resolved issues effectively, focusing on your analytical skills and commitment to delivering fair outcomes.
✨Demonstrate Your Commitment to Continuous Improvement
Think about ways you've identified opportunities for improvement in previous roles. Be ready to share examples of how you've enhanced processes or customer service delivery, showing your proactive approach to driving positive change.
