At a Glance
- Tasks: Deliver exceptional customer service through calls, emails, and webchat while resolving complaints.
- Company: Join Legal & General, a leading UK financial services company focused on innovation.
- Benefits: Hybrid work setup, inclusive culture, and opportunities for personal growth.
- Other info: 3-month contract with potential for career development in a dynamic environment.
- Why this job: Make a real impact by enhancing customer experiences and improving service delivery.
- Qualifications: Customer service experience, strong communication skills, and attention to detail.
The predicted salary is between 22000 - 26000 £ per year.
Customer Service Advisor
Location: Cardiff Contract: 3 months - August to November Work Setup: Hybrid - 2 days in the office
Who We Are
Legal & General is a leading UK financial services company offering insurance, pensions, investments, and retirement solutions, with a focus on innovation and responsible investing.
The company fosters a collaborative, inclusive environment where employees can grow, make an impact, and be rewarded for their contributions.
What You'll Do
- Deliver exceptional customer service by understanding customer needs and providing support through inbound and outbound calls, email, webchat and written correspondence to achieve positive customer outcomes.
- Ensure compliance with legislative, regulatory and internal policies by following established procedures, identifying and resolving compliance issues, and protecting the interests of customers and the business.
- Take ownership of delivering a personalised customer experience by working collaboratively with colleagues, sharing knowledge and providing subject matter expertise to achieve the best outcomes.
- Investigate, prioritise and resolve customer complaints promptly, using customer feedback to improve service delivery and enhance the overall customer experience.
- Identify and support improvements to processes, procedures and customer journeys to increase service quality and operational efficiency.
- Deliver high-quality customer service across Retail Operations by applying specialist knowledge, sharing best practice and supporting the development of colleagues.
- Provide customers with clear, timely and relevant information throughout the product lifecycle, ensuring compliance with Consumer Duty requirements and enabling informed financial decisions.
What You Bring
- Proven customer service experience with a strong understanding of diverse customer needs and the ability to deliver positive customer outcomes.
- Ability to quickly learn and adapt to new systems and technologies to meet business and customer requirements.
- Good commercial awareness with an understanding of the impact of business decisions on customer service and operational performance.
- Excellent attention to detail
- Strong organisational skills
- Excellent written and verbal communication skills
- Strong interpersonal and influencing skills
- What's Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.
We are committed to creating an inclusive recruitment experience.
If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help.
Please feel free to contact us at to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line.
Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent.
We welcome applications from all candidates and are committed to providing equal opportunities.
#J-18808-Ljbffr
Customer Service Advisor in Cardiff employer: Legal & General
At L&G, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within our Global Financial Institutions team. With generous benefits including performance-related bonuses, a robust healthcare plan, and a commitment to sustainability, we empower our employees to thrive both personally and professionally. Join us in a supportive environment where your contributions are valued, and you can grow your career while making a positive impact in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Cardiff
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Legal & General.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Legal & General. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Cardiff
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Legal & General.
How to prepare for a job interview at Legal & General
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Legal & General's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Legal & General offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
