At a Glance
- Tasks: Design and deliver service support processes for seamless IT service integration.
- Company: Join Legal & General, a leading UK financial services group with a global impact.
- Benefits: Enjoy competitive pay, generous holiday, healthcare, and flexible working options.
- Other info: Be part of an inclusive culture that values diverse backgrounds and perspectives.
- Why this job: Make a real difference in improving customer lives while developing your career.
- Qualifications: ITIL Foundation or equivalent experience in IT Service Management required.
The predicted salary is between 36000 - 60000 £ per year.
Legal & General (L&G) is a leading UK financial services group and major global investor. We have been safeguarding people's financial futures since 1836, striving to build a better society while improving the lives of our customers and creating value for shareholders. We are one of the world's largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, UK and US life insurance, and UK workplace pensions and retirement income.
Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best. Joining us means helping to improve the lives of our customers and contributing to the success of the business every day.
We are looking for a Service Design Analyst to join our GFIT Application Services team. In this role, you will play a key part in shaping and delivering service support processes that ensure new and changing IT services are seamlessly integrated into business-as-usual operations. If you are passionate about service excellence and enjoy working collaboratively across teams, this could be the perfect opportunity for you.
What you will be doing:
- Designing and delivering service support processes aligned with best practice and strategic objectives
- Ensuring onward run and maintain support requirements are agreed within Service Designs
- Producing service support artefacts including operating procedures, team interfaces and service knowledge
- Building and maintaining strong relationships with stakeholders to ensure effective delivery
- Providing input for new and changing services in the GFIT Service Catalogue throughout the lifecycle
- Maintaining and improving the Service Design Framework, embedding policies and procedures
- Supporting teams with the people, processes and materials needed for new and changed services
Qualifications:
- ITIL Foundation qualification or equivalent IT Service Management experience
- Understanding of Service Design frameworks, ITSM processes and SDLC methodologies
- Knowledge of ITSM platforms including workflow, reporting and monitoring tools
- Experience working in regulated environments and IT operations
- Strong stakeholder engagement and communication skills
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- Discounts for our own products and at a range of high street stores and online
- Redesigned workspaces that promote connection and collaboration with wellbeing at the heart
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you will be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Service Design Analyst in Brighton employer: Legal & General
Legal & General (L&G) is an exceptional employer that prioritises employee wellbeing and career development within a collaborative and inclusive culture. With a strong focus on service excellence, L&G offers competitive benefits including performance-related bonuses, generous holiday allowances, and flexible working options, making it an ideal place for those looking to make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Design Analyst in Brighton
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Legal & General. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Service Design Analyst in Brighton
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Legal & General.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Legal & General's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Legal & General
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Legal & General.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Legal & General will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Legal & General employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
