Agency Payments Analyst (FTC)

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best. Joining us means helping to improve the lives of our customers and contributing to the success of the business every day.

We’re recruiting for an Agency Payments Analyst to join us on a fixed term contract basis. As an Agency Payments Analyst, you will be responsible for monitoring and recording commission payments across all Sales Channels, ensuring that both payments and statements are issued promptly and accurately. You will also manage the preparation, allocation, and reconciliation of all procuration fee payments made into the L&G Mortgage Club with precision and efficiency. In addition, you will provide outstanding service to both internal and external customers, including intermediaries, by investigating and processing queries in line with all regulatory requirements.

What you’ll be doing:

• Accurately preparing and processing scans of Lender procuration fee data against the Mortgage Club database to enable accurate payment of Lender cases to the Societies Intermediaries within the required SLA.
• Ensuring that the unverified database is regularly reviewed and investigated, to ensure payment is made to the appropriate Intermediaries in a timely manner via liaison with the Lender and/or Intermediary.
• Maintaining regular housekeeping and data cleansing of the Mortgage Club database in order to minimise the risk to the Society of invalid or fraudulent activity.
• Investigating all control reports that identify potential problems with commission or agency records highlighting any manual errors or system anomalies.
• Accurately performing a range of administrative functions within the Commission Payments systems, ensuring regular maintenance and reviews are carried out.
• Understanding, resolving and responding to all referred Commission and procuration fee queries within the agreed SLA, projecting a professional customer care approach and excellent service to all Legal & General Intermediaries at all times.
• Providing full support to our front office Agency Enquires Team when needed providing cover for the telephone helpline and able to deal with all commission related queries.
• Acting as a positive role model and mentor to others in the team by consistently completing the role to the best ability, sharing knowledge, coaching and guiding junior members of the team, imparting experience and understanding in order to achieve reliably high standards.

Qualifications - Who we’re looking for:

• Strong written and verbal communication, able to respond and react to customers appropriately building a rapport and satisfying customers’ needs.
• Effective planning and ability to prioritise, taking full ownership of given tasks and responsibilities to ensure targets are consistently achieved.
• Strong analytical skills, displaying high level of accuracy and attention to detail at all times.
• Good risk awareness.
• Knowledge of Independent Financial Advisor market desirable.
• Good desktop skills around Microsoft Office in particular Word & Excel.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
• Generous pension contribution.
• Life assurance.
• Healthcare Plan (permanent employees only).
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday.
• Competitive family leave.
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only).
• There are the many discounts we offer – both for our own products and at a range of high street stores and online.
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart.

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.