At a Glance
- Tasks: Support customers with their workplace pensions and provide exceptional service.
- Company: Join Legal & General Retail, a fast-growing division focused on customer needs.
- Benefits: Inclusive culture, flexible working arrangements, and opportunities for personal growth.
- Other info: Diverse team that values every voice and promotes equal opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Empathy, resilience, and a passion for helping others are key.
The predicted salary is between 30000 - 40000 £ per year.
Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer‑centered ambitions.
Responsibilities:
- Helping our customers every day. You’ll be working in our Workplace Pensions contact centre, taking inbound phone calls from existing customers.
- Our Workplace Pensions team support customers who have saved into their pension for a long time, in preparation for retirement.
- You’ll provide customers with a first‑class experience during every interaction. Given the nature of what we do, sometimes these calls can be emotive, so we’re looking for people who are naturally caring, empathetic and resilient.
- Offering support and feedback to other colleagues, contributing to a highly motivated, straightforward, and collaborative culture.
Our commitment to equal opportunities:
Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation. We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.
We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow. We all work differently, and have different needs, which is why we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
If you’d like to be considered for this role, please submit your application through our careers website as we’re not accepting email applications.
Comms and training test in London employer: Legal & General - Sandbox
Legal & General Retirement Institutional is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. Located in the heart of London, our flexible working environment empowers HR Business Partners to take initiative and drive impactful people strategies while collaborating with diverse stakeholders. With a commitment to diversity and innovation, we provide meaningful opportunities for career advancement in a market-leading, award-winning organisation dedicated to securing financial futures.
Contact Details:
Legal & General - Sandbox Recruitment Team
