At a Glance
- Tasks: Support customers in our Workplace Pensions contact centre and provide exceptional service.
- Company: Join Legal & General, a leading asset manager and insurance brand with a customer-focused mission.
- Benefits: Enjoy hybrid working, career growth opportunities, and a supportive team culture.
- Other info: Diverse and inclusive workplace that values different perspectives.
- Why this job: Make a real difference in people's lives by helping them prepare for retirement.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Job Summary
Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast‑growing division with big, customer‑centered ambitions.
What you'll be doing
- Helping our customers every day by working in our Workplace Pensions contact centre, taking inbound phone calls from existing customers.
- Supporting customers who have saved into their pension for a long time, in preparation for retirement.
- Providing customers with a first‑class experience during every interaction.
- Handling emotive calls with care, empathy and resilience.
- Offering support and feedback to colleagues, contributing to a highly motivated, straightforward, and collaborative culture.
About L&G
Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. We work to improve the lives of our customers, build a better society for the long term, and create value for our shareholders—shaping a better future for society and the planet. We need people who share our ambition, agility and entrepreneurial spirit. At L&G, you’ll find a balance that helps you be your best. Hybrid working is empowered by technology and flexible workplaces, enabling collaboration in offices and focused activity at home. When we achieve great things, we celebrate our success and reward strong performance. With over 10,000 employees, we offer plenty of opportunities for career growth as we grow together.
Our commitment to equal opportunities
Great minds don’t have to think alike; we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. We embrace every dimension of diversity to reflect the customers and communities we serve. We aim to create an inclusive environment where everyone can belong, contribute and drive progress, and are committed to flexible working arrangements and reasonable accommodations during the recruiting process.
How to Apply
If you’d like to be considered for this role, please submit your application through our careers website as we’re not accepting email applications.
Job Location: London, One Coleman Street
19th September test in London employer: Legal & General - Sandbox
At Legal & General, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our commitment to employee growth is evident through our extensive career development opportunities and a culture that celebrates collaboration and success. With flexible working arrangements and a focus on diversity and inclusion, we ensure that every team member feels valued and empowered to contribute to our mission of helping customers achieve financial security.
Contact Details:
Legal & General - Sandbox Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 19th September test in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Legal & General - Sandbox. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Legal & General - Sandbox before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 19th September test in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Legal & General - Sandbox:Your cover letter is your chance to shine! Tell us why you want to work at Legal & General - Sandbox specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Legal & General - Sandbox!
How to prepare for a job interview at Legal & General - Sandbox
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
