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• L&G Business Unit: Legal & General Capital

Company Description

Securing pensions over the long term can be a challenge for many businesses. Our ambition at Legal & General Retirement Institutional (LGRI) is to help companies and pension scheme trustees honour their defined benefit pension promises to their employees. We’re helping companies settle their pension liabilities so they can focus on growing their businesses, as well as helping to support their members’ financial security in retirement. And we’re investing for the long term to back our pension promises. In the last 30 years we’ve written more UK business than any other insurer, and we currently look after more than half a million pension policyholders. We’re the UK’s longest‑serving active bulk annuity provider, and a market‑leading, multi‑award winning business.

What you’ll be doing

Join us on a 13 month programme which includes sponsorship to study for an industry recognised Level 3 Business Associate qualification, whilst building your business acumen.

You will be based in 1 team for the duration of your apprenticeship, so please read the overview of the teams available and below accountabilities to understand more about which role best aligns with you. On application, you can choose your top 2 preferences that you would like to be considered for.

You’ll receive on the job training and coaching from your line manager. Alongside this you’ll complete training workshops and assignments, delivered by a leading apprenticeship training provider. Combined, these will fully equip you to be successful in your role, with the knowledge and skills required to apply to real world business challenges.

During your apprenticeship you will:

• Have guidance from your team and manager who will support you and teach you the day‑to‑day role
• Apply the knowledge and skills that you’ve learnt from your training into the role
• Be part of a big team and develop your collaboration skills
• Have the opportunity to meet and network with new colleagues within your team, but also across the wider organisation

Key responsibilities

Transitions

Responsible for overseeing the end to end transition of new defined benefit pension schemes from external providers to Legal & General.

• Support Transition Consultants by attending client and internal calls and drafting minutes.
• Maintain project plans and action logs to reflect the position of the ongoing transition, to ensure this is delivering within the agreed timescales.
• Manage the team mailbox which includes investigative work to review current and historic transitions for requested information, fact‑finding and referral to Subject Matter Experts as required.
• Support with daily finance activities by assisting with finance audit related queries, bank account monitoring, updating DMS and reporting regularly to the Finance department.

Loading Services

Responsible for the loading of deferred member data and scheme benefit data as part of the on‑boarding process transitioning defined benefit pension schemes.

• Analyse scheme data, and build calculation models.
• Load scheme benefits to the administration system and complete test calculations to ensure that customers are accurately quoted and paid in line with the benefit specification and agreed SLAs.
• Support the production and issue of member correspondence, liaising with external third parties as appropriate within agreed timescales to notify customers of their policy and benefit entitlement.

Customer Service

Responsible for providing our customers with the support they require by handling all customer claims in an efficient and effective manner.

• Manage a Buy In to provide efficient claims service to individual schemes in line with the Benefit Specification.
• Accurately record workflow onto the appropriate systems (EG) as part of the daily post‑process, maintaining effectiveness, efficiency and perform quality checking according to the prescribed quality assurance framework for the role ensuring accurate management information.
• Assist with supporting customers both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLAs.

Operational Services Team

Responsible for ensuring there is a smooth transition of taking over the processing of manual calculations of buy‑in and buy‑out schemes.

• Manage a Buy In to provide efficient claims service to individual schemes in line with the Benefit Specification.
• Accurately record workflow onto the appropriate systems (EG) as part of the daily post‑process, maintaining effectiveness, efficiency and perform quality checking according to the prescribed quality assurance framework for the role ensuring accurate management information.
• Support the team in processing manual calculations of buy‑in and buy‑out schemes.
• Assist with supporting customers both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLAs.

Collateral and Reinsurance Services

Responsible for the fulfilment of contractual terms in relation to our ceding of PRT business risk to our third‑party Reinsurers.

• Manage a Reinsurance scheme in line with the Benefit Specification, to ensure that we meet our customers’ needs.
• Support the management of Reinsurance payments, including those loaded to appropriate internal system and those calculated on spreadsheets, making sure all payments and external reports are completed accurately and within the agreed timescales to ensure that the needs of our Reinsurers are met.
• Assist with supporting clients both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLAs.

Equal opportunities

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation. We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve. We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow. We all work differently, and have different needs, which is why we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.