Head of Client Solutions

Legal & General (L&G) is a leading UK financial services group and major global investor. We have been safeguarding people's financial futures since 1836, striving to build a better society while improving the lives of our customers and creating value for shareholders. We are one of the world's largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, UK and US life insurance, and UK workplace pensions and retirement income. L&G Asset Management is one of Europe's largest asset managers, providing clients and partners with complex, responsible investment solutions across public and private markets.

We are looking for a collaborative and forward-thinking leader to join our Asset Management team as Head of Client Solutions. This global role is key to designing and delivering bespoke service offerings for our clients, supporting the growth of our business through innovation and operational excellence. You will lead a high-performing team, work closely with stakeholders, and help shape the future of client service delivery. If you thrive in a fast-paced environment and are passionate about creating impactful solutions, we would love to hear from you.

What you will be doing:

• Leading and empowering a diverse team to deliver tailored client solutions
• Designing and implementing non-standard onboarding and service offerings
• Managing the CODA process and overseeing client-specific operational risks
• Building strong partnerships with internal and external stakeholders
• Collaborating with teams to align responsibilities and streamline processes
• Driving engagement with the STOM programme and managing change initiatives
• Promoting a culture of risk awareness, control, and continuous improvement
• Supporting team wellbeing and professional development through inclusive leadership

Qualifications:

• Proven leadership experience in investment management or a similar field
• Strong understanding of operational platforms and client service models
• Excellent communication and stakeholder management skills
• Experience delivering complex client solutions and managing risk
• Ability to lead change and drive process improvement
• A collaborative and inclusive approach to team development
• Strong commercial awareness and strategic thinking
• Commitment to treating customers fairly and upholding ethical standards

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There is also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• Discounts for our own products and at a range of high street stores and online

In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart.

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you will be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time, and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential, and connection to our purpose.