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- Tasks: Validate and process Group Protection claims while ensuring excellent customer service.
- Company: Join Legal & General, a leading UK financial services group with a strong social impact.
- Benefits: Enjoy competitive pay, generous holiday, healthcare, and flexible working options.
- Why this job: Make a meaningful impact on people's financial futures in a supportive team environment.
- Qualifications: GCSEs in English and Maths, plus customer service experience preferred.
- Other info: Be part of an inclusive culture that values diverse backgrounds and career development.
The predicted salary is between 36000 - 60000 £ per year.
Legal & General (L&G) is a leading UK financial services group and major global investor. We have been safeguarding people's financial futures since 1836, striving to build a better society while improving the lives of our customers and creating value for shareholders. We are one of the world's largest asset managers and provide powerful asset origination capabilities.
Our Retail business supports customers throughout their lives, helping them save, plan, protect, and enjoy retirement. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.
Are you ready to make a meaningful impact? We are looking for a dedicated and detail-oriented Claims Consultant to join our dynamic team in Hove. This is a full-time, hybrid position of 35 hours per week, offering the flexibility of remote work combined with the benefits of in-office collaboration.
What you will be doing:
- Validating and determining eligibility of Group Protection claims against policy terms and conditions.
- Requesting medical evidence on new and existing Group Protection claims.
- Calculating benefits to be paid in the event of an eligible claim.
- Requesting and gathering outstanding claim requirements from internal and external customers in a timely manner.
- Developing and building strong relationships with IFA's and Policyholders (employers).
- Supporting our programme of continuous improvements by contributing ideas and engaging with projects.
- Ensuring a consistent, timely and accurate level of service is maintained in line with service level agreements.
- Ensuring we meet customers' expectations, in line with Legal & General's Customer Experience and Treating Customers Fairly policies.
- Adhering to processes and systems to ensure that all customer data is dealt with appropriately in accordance with legislation.
Who we are looking for:
- IT skills: Word, Excel and other Microsoft products.
- GCSE English and Maths minimum.
- Customer service and/or admin experience within Insurance or Financial Services.
- Excellent written and verbal communication skills.
- Ability to multi-task and prioritise workload to meet targets and deadlines.
- Excellent accuracy and attention to detail.
- Good problem solving and investigative skills.
Benefits:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
- Generous pension contribution.
- Life assurance.
- Healthcare Plan (permanent employees only).
- At least 25 days holiday, plus public holidays, increasing to 26 days after 2 years' service.
- Competitive family leave.
- Participate in our electric car scheme.
- Discounts for our own products and at a range of high street stores and online.
At L&G, we believe it is possible to generate positive returns today while helping to build a better future for all. If you join us, you will be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences.
Claims Consultant employer: Legal & General Investment Management
Contact Detail:
Legal & General Investment Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Consultant
✨Tip Number 1
Network like a pro! Reach out to current employees at Legal & General on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Claims Consultant role.
✨Tip Number 2
Prepare for the interview by practising common questions related to claims processing and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Showcase your attention to detail during the interview. Bring examples of how you've successfully managed claims or customer interactions in the past. This will demonstrate that you can maintain accuracy and meet service level agreements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Legal & General team.
We think you need these skills to ace Claims Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Consultant role. Highlight your relevant experience in customer service and insurance, and show us how your skills align with what we're looking for.
Showcase Your Attention to Detail: As a Claims Consultant, accuracy is key! Use your application to demonstrate your attention to detail. Whether it’s through your writing or examples of past work, let us see how you ensure precision in everything you do.
Communicate Clearly: We value excellent communication skills, so make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your written communication prowess. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Legal & General Investment Management
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Claims Consultant at Legal & General. Familiarise yourself with their Group Protection claims process and the importance of adhering to policies like GDPR. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves building relationships with policyholders and IFAs, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your ability to deliver positive outcomes.
✨Be Detail-Oriented
Attention to detail is crucial in this position. During the interview, highlight instances where your meticulous nature helped prevent errors or improved processes. You might even want to mention how you handle multiple tasks while maintaining accuracy—this will resonate well with their expectations.
✨Engage with Their Values
Legal & General places a strong emphasis on building a better society and treating customers fairly. Research their values and think about how your personal beliefs align with theirs. Be ready to discuss how you can contribute to their mission, which will show that you're not just looking for a job, but a place where you can make a meaningful impact.
