At a Glance
- Tasks: Shape the onboarding experience for retirement clients and align client needs with internal processes.
- Company: Join Legal & General Group, a leader in financial services with a focus on innovation.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team dedicated to transforming client services.
- Why this job: Make a real difference by enhancing client experiences and driving service design excellence.
- Qualifications: Experience in service design and a passion for improving client journeys.
The predicted salary is between 63000 - 77000 £ per year.
Legal & General Group is seeking an experienced Service Designer to shape the end-to-end onboarding experience for institutional retirement clients.
This newly created role within LGIR COO focuses on aligning client needs with internal journeys, processes, operations and technology to deliver coherent services.
You’ll build service-design capability across the division, measure outcomes, and support teams with practical, evidence-led decisions.
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Service Designer: End-to-End Onboarding & Transformation in Hove employer: Legal & General group
Legal & General is an exceptional employer, offering a dynamic work environment that prioritises employee wellbeing and professional growth. With a strong commitment to inclusivity and sustainability, employees benefit from generous holiday allowances, performance-related bonuses, and opportunities for flexible working arrangements. Joining L&G means being part of a forward-thinking team dedicated to making impactful decisions that shape the future of financial services.
