At a Glance
- Tasks: Lead product enhancements for customer services in complaints handling and quality assurance.
- Company: Join Legal & General, a top UK financial services group with a global impact.
- Benefits: Enjoy competitive pay, generous holidays, healthcare, and a performance bonus.
- Other info: Flexible working options and a commitment to sustainability await you.
- Why this job: Make a real difference in improving customer experiences and operational efficiency.
- Qualifications: Experience in change management, analysis, or Agile delivery is a plus.
Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world's largest asset managers and provide powerful asset origination capabilities.
Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions, aiming to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.
We are looking for a Product Owner to take responsibility for two established services supporting complaints handling and quality assurance across Retail. Both products are live and already supporting a significant user community. The next phase is about making them even better: delivering priority enhancements, increasing adoption, responding to regulatory and audit requirements and finding practical ways to improve customer operations.
This could suit an experienced Product Owner, but it could also be a strong development opportunity for someone from a change, business analysis, business improvement, operations or Agile delivery background. You will need to be comfortable working with different stakeholders, using evidence to prioritise work and turning business needs into clear outcomes. A structured transition and support will be available from the hiring manager, existing Product Owners and colleagues with detailed knowledge of the services.
What you'll be doing:
- Owning and prioritising the roadmap and backlog for two established services
- Delivering agreed enhancements and follow-on functionality
- Driving adoption across customer operations teams
- Identifying opportunities to improve processes and operational efficiency
- Managing product input into regulatory, risk and audit actions
- Working with development teams and other Product Owners to secure delivery capacity
- Influencing stakeholders and coordinating subject matter expertise and user testing
- Communicating priorities, progress, outcomes and benefits to senior stakeholders
Who we're looking for:
- Experience delivering change, business improvement, analysis, product activity or Agile delivery
- Strong stakeholder management skills across operational, technical and senior audiences
- Evidence of prioritising competing requirements and making clear, evidence-based decisions
- Analytical capability and confidence using data to explain outcomes and benefits
- Experience translating business needs or user feedback into structured improvements
- Confidence working autonomously while recognising when to escape or seek support
- Clear communication and the ability to build alignment across different teams
- A practical, curious and collaborative approach to improving services
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are many discounts we offer - both for our own products and at a range of high street stores and online
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
Product Owner (12-Month FTC) in Cardiff employer: Legal & General group
Legal & General is an exceptional employer, offering a dynamic work environment that prioritises employee wellbeing and professional growth. With a strong commitment to inclusivity and sustainability, employees benefit from generous holiday allowances, performance-related bonuses, and opportunities for flexible working arrangements. Joining L&G means being part of a forward-thinking team dedicated to making impactful decisions that shape the future of financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner (12-Month FTC) in Cardiff
✨Connect with Product Management Communities
Dive into online communities like Product School or Mind the Product. Engage in discussions, share your insights, and ask questions. This can help you build relationships and visibility in the product management scene, plus you might hear about temp roles before they even get posted!
✨Attend Industry Meetups and Workshops
Check out local meetups or workshops specifically targeted at product management. These gatherings are prime spots to meet hiring managers and fellow practitioners. Plus, they often lead to connections that can help you land temporary roles.
✨Showcase Your Work with a Portfolio
Even if you're after a temporary gig, having a solid portfolio is key! Include case studies of past projects, highlighting your role and how you drove product success. Use platforms like Behance to display your work visually.
✨Apply Directly on Company Websites
When you spot a temp role like Product Owner (12-Month FTC) at Legal & General group, go straight to their website to apply. Direct applications often have a better chance of standing out since they show commitment. It's worth the extra effort, trust us!
Some tips for your application 🫡
Show Off Your Product Sense:In product management, we want to see your understanding of user needs and business value. When you're crafting your CV and cover letter, highlight specific products you've worked on, the methodologies you used, and how those experiences shaped your product sense. If you have insights into user journey mapping, competitive analysis, or product lifecycle, make sure to feature them!
Highlight Relevant Experience:For a temporary role, employers often look for candidates who can hit the ground running. Make sure your written application showcases not just your past roles, but also specific outcomes you've driven. Don't shy away from using metrics—how did your contributions impact the product or team? We love when you quantify your achievements!
Be Ready to Adapt:Temporary positions can often lead to quick changes in direction. In your cover letter, convey your adaptability and eagerness to learn. Mention any experiences where you’ve had to pivot or adjust your approach to meet project goals. Talk about how you thrive in dynamic environments—it'll really resonate with us at Legal & General group!
Link to Your Portfolio:If you've worked on product roadmaps, user stories, or any visualisations, link to your portfolio in your application. Even a personal project that demonstrates your skills as a product manager can show your proactive approach. It's a great way for us to see your work in action and understand your style. And remember, apply through our website to make it easier for us to find you!
How to prepare for a job interview at Legal & General group
✨Show Off Your Product Knowledge
Make sure we can discuss the product lifecycle with confidence! Be ready to showcase your understanding of key concepts in product management, such as roadmap planning and user research. We want to hear about any tools you're familiar with, like JIRA or Trello, as they’re popular in this space!
✨Agile Mindset is Key
As a temporary role, they'll want us to hit the ground running. Brush up on Agile methodologies and be prepared for scenario-based questions where you might need to demonstrate how you'd handle shifting priorities or tight deadlines. Show that you can think on your feet and adapt quickly!
✨Bring Your Portfolio of Projects
If you've got any product projects up your sleeve—be it case studies or live examples—bring them along! For a temporary position, they’re going to want to see tangible results from your previous work, so don't hold back on demonstrating how you've made an impact in past roles.
✨Communicate Clearly and Concisely
They’ll be looking to see how you articulate your ideas, so practice your pitch! Make sure we can summarise complex product requirements into clear, understandable language. Being able to express yourself well is vital in product management, especially in a temporary role where quick collaboration is essential!
