At a Glance
- Tasks: Support customers through important life events and help them with their policies.
- Company: Join Legal & General, a leading UK financial services group.
- Benefits: Competitive salary, generous holiday, healthcare plan, and performance bonuses.
- Other info: Flexible working options and a welcoming, inclusive culture.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 50000 - 60000 £ per year.
Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, striving to build a better society while improving the lives of our customers and creating value for shareholders.
Our Retail business supports customers throughout their lives, helping them save, plan, protect, and enjoy retirement. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.
At Legal & General, we help our customers protect the things that matter most. We're looking for Customer Service Advisors to join our Life Customer Services team in Cardiff, supporting customers through important life events and helping them get the most from their policies.
What you'll be doing:
- Taking inbound calls from Life Insurance customers
- Supporting customers through important life events and policy changes
- Reviewing customer needs and identifying appropriate solutions
- Updating customer records accurately across internal systems
- Delivering fair and positive customer outcomes
- Collaborating with colleagues and specialist teams to resolve enquiries
- Following regulatory requirements and internal processes
- Contributing ideas that improve customer experiences and team performance
Who we're looking for:
- Excellent communication and listening skills
- A professional and confident telephone manner
- A passion for delivering great customer service
- Strong team-working skills
- A willingness to learn and develop new skills
- Good attention to detail
- Confidence using multiple systems and technology
- A positive and customer-focused approach
We reward performance and behaviour with a package that looks after all that is important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- Many discounts for our own products and at a range of high street stores and online
- Creating net-zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential, and connection to our purpose.
Customer Service Advisor in Cardiff employer: Legal & General group
Legal & General is an exceptional employer, offering a dynamic work environment that prioritises employee wellbeing and professional growth. With a strong commitment to inclusivity and sustainability, employees benefit from generous holiday allowances, performance-related bonuses, and opportunities for flexible working arrangements. Joining L&G means being part of a forward-thinking team dedicated to making impactful decisions that shape the future of financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Legal & General group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Legal & General group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Legal & General group:Your cover letter is your chance to shine! Tell us why you want to work at Legal & General group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Legal & General group!
How to prepare for a job interview at Legal & General group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
