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For Companies At a Glance
- Tasks: Manage appeals, complaints, and audits while driving continuous improvement in a dynamic role.
- Company: Join Legal & General, a leader in financial services with a focus on positive impact.
- Benefits: Enjoy competitive pay, generous holidays, healthcare, and flexible working options.
- Why this job: Make a real difference in customer experience and compliance while developing your skills.
- Qualifications: Experience in financial services with strong communication and organisational skills.
- Other info: Collaborative environment with opportunities for growth and knowledge sharing.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Technical & Governance Consultant at Legal & General
We’re recruiting for a Technical & Governance Consultant. We’re looking for someone with experience and knowledge of handling appeals, complaints, dealing with regulators, and undertaking quality assurance audits within Group Risk Products.
This is a multi-faceted role meaning no two days will be the same. You’ll be dealing with technical appeals and audit services for our Claims and Group Protection business areas. Through collaborative engagement and understanding of the needs of the business, you’ll be driving continuous change and improvement.
Responsibilities
- Ensuring that the quality and competency of staff is maintained across claims and other areas of Group Protection
- Assessing and managing appeals and complaints across our portfolio
- Conducting and delivering monthly audits
- Supervising the Technical and Governance Team in the delivery of legislative, regulatory or process change
- Defining, developing and delivering continuous processes and systems improvements, to ensure that all our teams always deliver first customer service
- Utilising data and case studies to provide the business area with relevant findings regarding trends from claims activity, audits, complaints and appeals
- Contributing to company and Group Protection wide projects and process reviews to deliver product, customer experience and system improvements
- Develop, define and deliver processes and systems to ensure that all customer data is dealt with in a compliant manner
Qualifications
- Someone who loves sharing knowledge with others, with natural coaching ability and strong communication skills
- Financial services background with proven experience of managing audits, complaints, appeals, and dealing with the Financial Ombudsman Service
- Proven logical and risk management skills with strong attention to detail
- Proven ability to design and deliver training and development programmes
- Ability to represent the department at internal/external meetings
- Effective organisational skills with the ability to work to targets and deadlines
Benefits
- The opportunity to participate in our annual performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service, with option to buy/sell holiday
- Competitive family leave
- Electric car salary sacrifice option for permanent employees
- Discounts on our products and at selected retailers
- Modern, collaborative offices and wellbeing-focused spaces
Additional Information
At L&G, we believe it\’s possible to generate positive returns today while helping to build a better future for all. We are open to discussing flexible working options including part-time, term-time and job shares where possible.
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Technical and Governance Consultant employer: Legal & General
Contact Detail:
Legal & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical and Governance Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical and Governance Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical & Governance Consultant role. Highlight your experience with appeals, complaints, and audits, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background in financial services makes you a perfect fit. Don’t forget to mention your coaching abilities and communication skills!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage audits and handle complaints effectively. We love seeing quantifiable results, so if you’ve improved processes or customer satisfaction, let us know!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative to apply directly!
How to prepare for a job interview at Legal & General
✨Know Your Stuff
Make sure you brush up on your knowledge of appeals, complaints, and audits. Familiarise yourself with the specific regulations and processes relevant to Group Risk Products. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Communication Skills
As a Technical and Governance Consultant, strong communication is key. Prepare examples of how you've effectively communicated complex information in the past. Think about times when you’ve had to coach others or present findings to stakeholders.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a complaint or conducting an audit. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Demonstrate Continuous Improvement Mindset
This role is all about driving change and improvement. Be prepared to discuss how you've contributed to process improvements in previous roles. Share specific examples where your initiatives led to better outcomes for customers or the business.
