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- Tasks: Lead and develop a high-performing team while ensuring excellent customer service.
- Company: Legal & General is a top UK financial services group focused on safeguarding financial futures since 1836.
- Benefits: Enjoy a competitive salary, performance bonuses, generous holiday, and flexible working options.
- Why this job: Join a culture that values inclusivity, personal development, and making a positive social impact.
- Qualifications: Experience in Group Protection or Risk, strong communication skills, and a proactive approach are preferred.
- Other info: Flexible working arrangements available; we value outcomes over attendance.
The predicted salary is between 34000 - 48000 £ per year.
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Legal & General (L&G) is a leading UK financial services group and major global investor.
We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
L&G Retail supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.
Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.
We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.
Joining us means helping create brighter financial futures for all our customers.
Legal & General (L&G) is a leading UK financial services group and major global investor.
We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
L&G Retail supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.
Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.
We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.
Joining us means helping create brighter financial futures for all our customers.
Recruiter: Clarice Wale Clarice.wale2@landg.com
Job Description
We are hiring a Team Manager on a 12 month FTC opportunity, to join our Group Protection department.
You will pro-actively lead and develop a team to help them be the best they can be, while monitoring and improving overall service to our customers and stakeholders. Demonstrating exceptional relationship, leadership, coaching and motivational skills.
You will work Monday-Friday on a hybrid basis in our Hove office and earna base salary of up to £43,000, dependant on experience.
What you\’ll be doing
- Inspire, coach, and empower individuals to build an engaged, high-performing team, measured through staff feedback and retention
- Lead change with agility by encouraging team input, collaborating with experts, and communicating clearly to embed improvements
- Build strong relationships with stakeholders and customers, representing GP Operations to maintain and grow business opportunities
- Oversee daily operations to ensure effective prioritisation and delivery of excellent customer service
- Ensure compliance with regulatory and risk requirements to protect customers, colleagues, and shareholders
- Take ownership of personal development and confidently support or deputise for the service delivery manager when needed
- Use customer and team feedback to identify service gaps and drive continuous improvement
- Manage the team in line with company policies to consistently achieve business objectives
Qualifications
Who we\’re looking for:
- Group Protection/ Group Risk experience (Desirable) Product, system, and processes used with the business area Regulatory and operational risk awareness Understanding of HR policies and procedures
- Able to communicate with, and influence colleagues at all levels, adapting communication styles to suit the audience and messaging
- Able to resolve and diffuse escalations and complaints through problem solving, initiative and influence
- Able to form strong internal and external relationships. Can use a variety of coaching and leadership skills. Actively listens and understands customer/ team’s needs
- Self-motivated and uses own initiative Approaches challenges and problems with a determination to succeed Able to source, analyse and act upon insight
- Leading teams either in a leadership role or deputising role. Helps lead change and is willing to work flexibly. Effectively plans their time and makes timely decisions
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information
At L&G, we believe it\’s possible to generate positive returns today while helping to build a better future for all.
If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance
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Team Manager - Group Protection employer: Legal & General
Contact Detail:
Legal & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Group Protection
✨Tip Number 1
Familiarise yourself with the Group Protection sector and Legal & General's specific offerings. Understanding their products and services will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Legal & General, especially those in leadership roles. They can provide valuable insights into the company culture and expectations for the Team Manager position, which can give you an edge in your application.
✨Tip Number 3
Prepare to showcase your leadership and coaching skills through real-life examples. Think of specific instances where you've successfully led a team or implemented changes that improved performance, as these will resonate well with the hiring managers.
✨Tip Number 4
Stay updated on industry trends and regulatory changes affecting the financial services sector. Being knowledgeable about current events will not only help you in interviews but also show that you're proactive and committed to continuous learning.
We think you need these skills to ace Team Manager - Group Protection
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and qualifications required for the Team Manager - Group Protection position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Leadership Skills: Since the role involves leading a team, emphasise your leadership experience. Provide specific examples of how you've inspired, coached, or developed teams in previous roles, showcasing your ability to build high-performing teams.
Showcase Relationship Management: The job requires strong relationship-building skills. Include examples of how you've successfully managed relationships with stakeholders or customers, demonstrating your ability to communicate effectively and resolve issues.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the key skills and experiences mentioned in the job description. Use keywords from the listing to ensure your application stands out and aligns with what Legal & General is looking for.
How to prepare for a job interview at Legal & General
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to inspire and lead a team. Prepare examples of how you've successfully motivated and developed team members in the past, highlighting any specific coaching techniques you used.
✨Understand the Company’s Values
Legal & General places a strong emphasis on building a better society and improving lives. Familiarise yourself with their mission and values, and be ready to discuss how your personal values align with theirs during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle escalations or complaints. Think of specific situations where you successfully resolved issues and be prepared to explain your thought process.
✨Demonstrate Your Knowledge of Group Protection
Since this role is within Group Protection, brush up on your knowledge of the products and services offered in this area. Be ready to discuss how you can contribute to enhancing customer service and compliance in this field.
