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- Tasks: Investigate and analyse business processes to enhance customer journeys and systems.
- Company: Join Legal & General, a leading financial services group supporting 14 million people.
- Benefits: Enjoy flexible working, generous holidays, performance bonuses, and discounts on products.
- Why this job: Be part of a dynamic team creating brighter financial futures with a focus on social impact.
- Qualifications: Ideal candidates have business analysis experience and strong organisational skills.
- Other info: We promote a diverse culture and support career development in a welcoming environment.
The predicted salary is between 28800 - 43200 £ per year.
Get AI-powered advice on this job and more exclusive features.
Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.
Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.
We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.
Joining us means helping create brighter financial futures for all our customers.
Job Description
Are you a detail-oriented and analytical professional with a passion for investigating, analysing, and documenting business processes? L&G is seeking a Business Analyst to join our Retail team on a secondment basis. In this role, you will focus on the investigation, analysis, remediation, review, and documentation of Retail\’s Business Critical Services (Tier2) covering customer journeys, systems, and processes. If you thrive in a dynamic environment and have a strong background in business analysis, we want to hear from you!
What you\’ll be doing:
- Undertaking requirements elicitation for Retail Business Critical services (Tier2) to produce artefacts covering process and dependency mapping, identifying vulnerabilities, and addressing gaps with the business
- Validating and classifying requirements with stakeholders, gaining appropriate approvals, and documenting requirements using agreed standards, methods, and tools
- Supporting business SMEs/stakeholders to ensure Critical Business Processes (Tier2) are identifiable in Retail\’s Business Recovery Plans (BRP) and Business Impact Assessments (BIA)
- Designing and facilitating workshops, stakeholder interviews, and discovery activities to populate and enrich business change user stories and acceptance criteria
- Identifying gaps in plans and working with the business to produce gap remediation plans, documenting and escalating gaps and remediation risks
- Reviewing current impact tolerances for each Identified Business Critical Process, stress testing ability to remain within those tolerances, and identifying necessary improvements
- Facilitating the reporting of Critical Business Processes (Tier2) recovery status to relevant Business Risk Committees and forums, providing metrics and plans on resilience
- Managing and influencing stakeholder alignment and communication at various levels across multiple business areas and divisions
Qualifications
Who we\’re looking for:
- Professional risk or compliance qualifications would be helpful
- Business Analyst qualification or experience is desirable
- Knowledge of Retail Business operation model, principal systems, and applications
- Experience in Business Process Re-engineering, understanding business processes, analyzing as-is processes, and developing new to-be processes
- Understanding of technology constraints and opportunities, and ability to explain these to Business decision makers
- Ability to collect, collate, and interpret data from various sources for evidence-based decision making
- Knowledge of pensions and other savings wrappers, as well as relevant finance regulations
- Strong organizational skills and attention to detail
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Private medical insurance (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information
Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.
If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you’re open to find out more, we\’d love to hear from you.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology
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Business Analyst (12-Month FTC) employer: Legal & General
Contact Detail:
Legal & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst (12-Month FTC)
✨Tip Number 1
Familiarise yourself with the specific business processes and systems used in the Retail division of Legal & General. Understanding their operations will help you speak confidently about how you can contribute to improving these processes during interviews.
✨Tip Number 2
Network with current or former employees of Legal & General, especially those in the Retail team. They can provide valuable insights into the company culture and expectations for the Business Analyst role, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your experience with business process re-engineering and how you've successfully identified and addressed gaps in previous roles. Be ready to share specific examples that demonstrate your analytical skills and attention to detail.
✨Tip Number 4
Stay updated on the latest trends in financial services and technology, particularly those affecting retail banking and insurance. This knowledge will not only help you in interviews but also show your commitment to staying relevant in the industry.
We think you need these skills to ace Business Analyst (12-Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Business Analyst role. Focus on your analytical abilities, experience in business process re-engineering, and any qualifications related to risk or compliance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for business analysis and your understanding of the Retail sector. Mention specific examples of how you've successfully identified gaps in processes and contributed to improvements in previous roles.
Highlight Relevant Qualifications: If you have any professional qualifications related to business analysis or risk management, be sure to mention them prominently. This will demonstrate your commitment to the field and enhance your credibility.
Showcase Your Communication Skills: Since the role involves managing stakeholder communication, provide examples in your application of how you've effectively communicated complex information to various audiences. This could include facilitating workshops or presenting findings to senior management.
How to prepare for a job interview at Legal & General
✨Understand the Business Context
Before your interview, make sure you have a solid understanding of Legal & General's business model and the specific role of the Retail division. Familiarise yourself with their products, especially those related to savings and retirement, as this will help you demonstrate your interest and knowledge during the discussion.
✨Prepare for Scenario-Based Questions
As a Business Analyst, you'll likely face scenario-based questions that assess your problem-solving skills. Prepare examples from your past experiences where you've successfully identified gaps in processes or implemented improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Analytical Skills
Highlight your analytical abilities by discussing specific tools or methodologies you've used in previous roles. Be ready to explain how you approach data collection, analysis, and interpretation, as these skills are crucial for the position you're applying for.
✨Engage with Stakeholder Management
Since the role involves managing stakeholder relationships, be prepared to discuss your experience in this area. Share examples of how you've effectively communicated with various stakeholders, facilitated workshops, or gathered requirements, showcasing your ability to align diverse interests.
