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- Tasks: Deliver outstanding support to members via phone, email, and chat.
- Company: Join Legal Buddy, a leader in innovative legal solutions for small businesses.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional development.
- Other info: Flexible working hours and a supportive team culture await you!
- Why this job: Make a real difference by helping small businesses thrive with exceptional customer service.
- Qualifications: Experience in customer service, excellent communication skills, and a tech-savvy mindset.
The predicted salary is between 13 - 16 ÂŁ per hour.
About Us: Legal Buddy is a leading provider of innovative legal solutions for small businesses. Our mission is to help small businesses get their legal foundations in place quickly and easily so they can grow it with complete peace of mind and confidence. We pride ourselves on providing “WOW” customer service and are looking for a genuine “people person” to join our team as a dedicated part time, remote, Customer Service Assistant.
Job Description: Will you be passionate about and committed to providing outstanding support to our members? This is a remote position, allowing you to work from the comfort of your home. You will work with the Head of Customer Success as a point of contact for our members, helping them navigate our services and resolve any issues they may encounter to create a truly “stand out” experience for each and every member you come into contact with on a daily basis.
Key Responsibilities:
- Member Support: Exceed expectations by delivering fast, friendly and effective support to members via phone, email, and chat.
- Issue Resolution: Address and resolve member inquiries and issues efficiently, professionally with a smile on your face.
- Resource Assistance: Guide members in utilising our legal templates, trainings, surgeries, tools and other resources.
- Feedback Collection: Gather and relay member feedback to our Head of Member Success to constantly improve our services.
Requirements:
- Experience: Proven experience in a customer service role, preferably in a remote setting.
- Communication Skills: Excellent verbal and written communication skills.
- Tech-Savvy: Comfortable using CRM systems, chat software, and other digital tools. Experience of Freshdesk, Keap (Infusionsoft), Circle and Facebook groups would be preferable but training can be provided.
- Problem-Solving: Strong problem-solving skills with the ability to handle difficult situations calmly.
- Self-Motivated: Ability to work independently and manage time effectively in a remote environment.
- Empathy and Patience: A genuine desire to help people and provide the kind of customer experience people want to tell others about. A passion for and understanding of what it takes to run a small business / have an entrepreneurial mindset would be a huge bonus.
- Working hours: although in the main, working hours will be fixed, some flexibility where necessary would be a bonus.
Benefits:
- Remote Work: Enjoy the flexibility of working from home.
- Competitive Salary: Based on experience and industry standards.
- Professional Development: Opportunities for ongoing training and career growth.
- Supportive Environment: A collaborative and supportive team culture.
How to Apply: If you are passionate about providing exceptional customer service and helping small businesses thrive, we would love to hear from you!
Application Deadline: 26th February 2026.
Legal Buddy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Part-Time Customer Service Representative (15-hours PW / remote) employer: Legal Buddy
Contact Detail:
Legal Buddy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Service Representative (15-hours PW / remote)
✨Tip Number 1
Get to know the company! Before your interview, dive into Legal Buddy's mission and values. This will help you connect with the team and show that you're genuinely interested in helping small businesses thrive.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing outstanding support, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a difficult situation into a positive outcome. This will demonstrate your ability to handle challenges with a smile.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Part-Time Customer Service Representative (15-hours PW / remote)
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service! In your application, share specific examples of how you've gone above and beyond to help customers. We love a genuine 'people person' who can bring that 'WOW' factor!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. Mention any previous roles in customer service, especially in remote settings, and how they relate to the responsibilities outlined in our job description.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and understand!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a big plus for us!
How to prepare for a job interview at Legal Buddy
✨Know the Company Inside Out
Before your interview, take some time to research Legal Buddy. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your ability to provide the 'WOW' service they’re looking for.
✨Practice Remote Communication
Since this is a remote position, practice communicating clearly and effectively through various channels like email and chat. You might even want to do a mock interview over video call to get comfortable with the format and ensure your tech setup is solid.
✨Emphasise Your Problem-Solving Abilities
Be ready to discuss how you handle difficult situations. Prepare a few scenarios where you successfully resolved a problem for a customer. This will showcase your calmness under pressure and your strong problem-solving skills, which are crucial for this role.