At a Glance
- Tasks: Coordinate service charges, ensuring accuracy and transparency while supporting customer satisfaction.
- Company: Join Legal & General Affordable Homes, a leader in affordable housing with a social purpose.
- Benefits: Enjoy competitive salary, performance bonuses, generous holiday, and flexible working options.
- Other info: Collaborative environment with opportunities for career growth and sustainability initiatives.
- Why this job: Make a real difference in the affordable housing sector while developing your skills.
- Qualifications: Experience in service charge budgeting and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We’re recruiting for a Service Charge Coordinator to join us on a 12 months FTC. We’re offering a competitive base salary. Occasional travel to our London office will be required for team meetings and collaboration.
At Legal & General Affordable Homes, we combine commercial expertise with a strong social purpose—investing in high quality affordable housing while delivering an outstanding customer experience. We are committed to increasing the supply of much-needed homes across England and putting customers at the heart of everything we do.
As a Service Charge Coordinator, you will play a key role in ensuring service charges are accurate, transparent and fair, supporting both business objectives and great outcomes for customers. You will work collaboratively across teams and with external partners to maintain high standards and consistency in service charge delivery.
What you’ll be doing:
- Supporting the modelling and appraisal of service charges for new developments
- Acting as a key point of contact for Development teams on service charge matters
- Reviewing and updating service charge models through scheme approval stages
- Liaising with managing agents and suppliers to gather and validate budget information
- Maintaining accurate records within housing management systems
- Supporting annual reviews and reconciliations of service charge budgets and actuals
- Responding to customer queries and supporting resolution of service charge issues
- Contributing to performance reporting, audits and regulatory submissions
Who we’re looking for:
- Experience of service charge budgeting, modelling or reconciliation
- Understanding of service charge legislation and regulatory requirements
- Knowledge of the affordable housing sector or related environment
- Strong organisational skills with the ability to manage priorities and deadlines
- Confidence in building relationships with internal and external stakeholders
- Good working knowledge of housing management systems and data accuracy
- Strong communication skills with a customer‑focused approach
- Solid Excel skills and an interest in improving systems and processes
Benefits:
- The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
- There are many discounts we offer – both for our own products and at a range of high street stores and online
- We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
Flexible Working:
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part‑time, term‑time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
Service Charge Coordinator (12 months FTC) employer: Legal And General Group
At Legal & General Affordable Homes, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits including performance-related bonuses, generous holiday allowances, and a commitment to flexible working arrangements, we empower our team members to thrive while making a meaningful impact in the affordable housing sector. Join us in our mission to create sustainable communities and enjoy the unique advantage of working in modern, net-zero carbon workplaces designed for collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Coordinator (12 months FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the affordable housing sector, especially those who work at Legal & General. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for interviews by brushing up on service charge legislation and the latest trends in affordable housing. We want you to show off your knowledge and passion during those crucial conversations!
✨Tip Number 3
Don’t forget to showcase your Excel skills! Bring examples of how you've used data to improve processes or solve problems. We love seeing candidates who can turn numbers into actionable insights.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of providing affordable housing.
We think you need these skills to ace Service Charge Coordinator (12 months FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with service charge budgeting and any relevant knowledge of legislation to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about affordable housing and how your background aligns with our mission. Be sure to mention specific examples that demonstrate your organisational skills and customer-focused approach.
Showcase Your Excel Skills:Since solid Excel skills are a must, consider including a brief section in your application that highlights your proficiency. If you’ve worked on complex models or reconciliations, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Legal And General Group
✨Know Your Numbers
As a Service Charge Coordinator, you'll be dealing with budgets and financial models. Brush up on your Excel skills and be ready to discuss how you've managed service charge budgeting or reconciliations in the past. Bring examples of how you’ve ensured accuracy and transparency in your previous roles.
✨Understand the Legislation
Familiarise yourself with service charge legislation and regulatory requirements. Be prepared to discuss how these regulations impact your work and how you’ve navigated them in previous positions. This shows that you’re not just knowledgeable but also proactive in ensuring compliance.
✨Showcase Your Communication Skills
You’ll need to build relationships with various stakeholders, so highlight your communication skills during the interview. Share specific examples of how you've effectively liaised with internal teams or external partners to resolve issues or improve processes. This will demonstrate your customer-focused approach.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Service Charge Coordinator and how you would address them. This could include handling customer queries or managing conflicting priorities, so have some strategies in mind.
