Scrum Master

We are seeking a Scrum Master to partner with cross‑functional, co‑located teams within Group Functions, promoting agile thinking and continuously enhancing ways of working. You will coach teams in the effective application of agile values, principles, and practices to ensure consistent delivery success. As a facilitator and coach, you will support all stages of the delivery lifecycle, blending technical excellence with strong commercial and business insight.

What you’ll be doing:

• Leading cross‑functional delivery teams, applying the most appropriate agile framework to maximise value delivery and business outcomes.
• Facilitating all required agile ceremonies and delivery cycles to enable effective planning, execution, and continuous improvement.
• Identifying, managing, and removing impediments, minimising distractions, and establishing clear and effective escalation paths.
• Coaching and facilitating teams through constructive discussions and conflict resolution, empowering self‑organisation and ownership of delivery.
• Ensuring the effective use of delivery tools and metrics to provide transparency, track progress, measure value outcomes, and surface improvement opportunities.
• Driving the adoption of agile ways of working and best practices, coaching teams and stakeholders on collaboration, continuous improvement, and customer impact.
• Facilitating internal and external sessions to promote agile principles, strengthen collaboration, and support broader organisational adoption.
• Managing, motivating, and developing team members in line with company policies and the Partnership Agreement to ensure high performance and consistent delivery of business objectives.

Who we’re looking for:

• A qualified Scrum Master with relevant certification or equivalent practical experience, such as Certified Scrum Professional (CSP), SAFe Agilist (SA), ICM, or Lean Six Sigma Green Belt (or similar).
• A strong customer‑centric mindset, with the ability to understand customer needs and challenges using tools such as customer journey mapping to drive “outside‑in” solutions.
• Proven expertise in agile tooling, with a thorough understanding of Jira or equivalent platforms to effectively manage backlogs, sprints, and Kanban workflows.
• Strong analytical capability, with experience collecting, interpreting, and applying data from multiple sources to support evidence‑based decision making and value creation.
• Demonstrated experience as an agile practitioner and advocate, actively promoting the benefits of agile delivery methodologies and ways of working.
• Solid hands‑on experience operating as a Scrum Master within complex delivery environments, applying agile values and principles in practice.
• Background in IT delivery or transformation initiatives, such as development, business analysis, project management, operational change, or process and data modelling.
• Proven leadership and coaching capability, with the ability to influence, guide, and develop others both directly and indirectly.

Benefits:

• The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes.
• Generous pension contribution.
• Life assurance.
• Healthcare Plan (permanent employees only).
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday.
• Competitive family leave.
• Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only).
• There are many discounts we offer – both for our own products and at a range of high street stores and online.
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience.