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- Tasks: Review customer advice, monitor compliance, and provide feedback to advisers.
- Company: Join Legal & General, a leading UK financial services group with a mission to improve lives.
- Benefits: Enjoy flexible working, generous holiday, performance bonuses, and discounts on products.
- Why this job: Make a real impact on people's financial futures while working in an inclusive culture.
- Qualifications: QCF level 4 Diploma and strong knowledge of regulated advice processes required.
- Other info: Flexible working options available; we value outcomes over attendance.
The predicted salary is between 36000 - 60000 £ per year.
Legal & General (L&G) is a leading UK financial services group and major global investor.
We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
L&G Retail supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.
Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.
We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.
Joining us means helping create brighter financial futures for all our customers.
We’re recruiting for aQuality Assurance Analyst to join us.This role is primarily home-based, offering flexibility in how and where you work. Occasional office attendance may be required for key meetings and collaborative sessions.
At Legal & General Retail, we’re committed to helping people enjoy a more colourful retirement. Through our Financial Advice division (LGFA), we provide trusted, high-quality later-life advice that empowers individuals to make informed decisions about their financial futures. The Quality Assurance Analyst will take responsibility for first line Quality Assurance and support the Head of First Line Risk in the implementation and maintenance of the LGFA Risk Management Policy Framework and associated processes and controls.
What you\’ll be doing:
- Reviewing customer advice to assess suitability and outcomes
- Delivering feedback to advisers on advice standards and customer interactions
- Monitoring compliance with internal policies and regulatory frameworks (T&C arrangements, financial, vulnerable customers, advice standards)
- Supporting the resolution of complex advice issues and complaints
- Providing training on advice standards to advisers
- Analysing records to identify areas for improvement in the advice process
- Acting as a subject matter expert for advice-related queries and regulatory changes
- Assessing whether customers received balanced and accurate information
Who we\’re looking for:
- QCF level 4 Diploma (essential)
- Strong knowledge of regulated advice processes, especially pensions
- Experience in quality assurance and control activities
- Ability to interpret and apply regulatory rules to assess outcomes
- Excellent verbal and written communication skills
- Understanding of risk management principles and customer-focused risks
- Experience providing effective feedback and driving process improvements
- Equity release qualifications, such as CeMAP and CeRER or Certs (MP&ER) would be desirable
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
At L&G, we believe it\’s possible to generate positive returns today while helping to build a better future for all.
If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares.Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
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Quality Assurance Analyst Advice: Wealth & Pensions employer: Legal And General Group
Contact Detail:
Legal And General Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Analyst Advice: Wealth & Pensions
✨Tip Number 1
Familiarise yourself with the specific regulatory frameworks and compliance standards relevant to the financial services industry, particularly in pensions. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with current or former employees of Legal & General, especially those in quality assurance roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for tailoring your approach.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully implemented quality assurance processes or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Stay updated on the latest trends and changes in the financial advice sector, particularly around customer-focused risks and vulnerable customers. This will show your proactive approach and dedication to continuous learning in your field.
We think you need these skills to ace Quality Assurance Analyst Advice: Wealth & Pensions
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Quality Assurance Analyst at Legal & General. Familiarise yourself with their approach to financial advice and the importance of compliance in the wealth and pensions sector.
Tailor Your CV: Highlight your relevant experience in quality assurance and regulated advice processes. Make sure to include any qualifications like the QCF level 4 Diploma and any additional certifications that relate to pensions or equity release.
Craft a Compelling Cover Letter: Use your cover letter to demonstrate your understanding of the role and how your skills align with the company's mission. Mention specific experiences where you've successfully provided feedback or improved processes in a similar context.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure your application reflects this. Use clear, concise language and structure your documents well to make a strong impression.
How to prepare for a job interview at Legal And General Group
✨Understand the Regulatory Landscape
Familiarise yourself with the regulatory frameworks relevant to the role, especially those concerning pensions and financial advice. Being able to discuss these regulations confidently will demonstrate your expertise and understanding of the industry.
✨Showcase Your Quality Assurance Experience
Prepare specific examples from your past roles where you successfully implemented quality assurance processes or resolved complex issues. Highlighting your experience in this area will show that you can effectively contribute to the team.
✨Communicate Clearly and Effectively
Since the role requires delivering feedback to advisers, practice articulating your thoughts clearly. Use concise language and be prepared to explain how you would approach giving constructive criticism while maintaining a positive relationship.
✨Demonstrate Customer Focus
Be ready to discuss how you prioritise customer needs in your work. Share examples of how you've ensured that customers received balanced and accurate information, as this aligns with the company's commitment to customer satisfaction.