Operational Excellence Senior Consultant in London

Are you passionate about helping teams work smarter, improve processes and build lasting continuous improvement habits? We’re looking for an Operational Excellence Senior Consultant to join L&G's Institutional Retirement business. This is a great opportunity to be part of a newly created function, supporting the business to embed operational excellence, strengthen controls and deliver better outcomes for customers and clients. You’ll work closely with senior stakeholders, local management teams, SMEs and Change Champions to identify improvement opportunities, deliver practical initiatives and build capability across the division.

What you’ll be doing:

• Designing and delivering operational excellence and continuous improvement training
• Coaching senior leaders and stakeholders on how to embed continuous improvement behaviours
• Identifying and delivering improvement initiatives that support customer, service and commercial goals
• Analysing processes, systems and services to identify practical opportunities for improvement
• Project managing initiatives, risks, dependencies and benefits through to completion
• Using data to improve efficiency, cost effectiveness and service quality
• Supporting SMEs and Change Champions to sustain improvement after each initiative
• Sharing best practice tools, techniques and ways of working across the division

Who we’re looking for:

• Experience in operational excellence, continuous improvement, Lean, Lean Six Sigma or similar methodologies
• Evidence of delivering measurable process improvement or business change outcomes
• Strong stakeholder management skills, including the ability to influence senior audiences
• Experience designing or delivering training, coaching or capability‑building activity
• Good understanding of project delivery, governance, risks, issues and benefits realisation
• Ability to analyse processes, diagnose issues and turn insight into practical recommendations
• Collaborative approach, with the confidence to work across teams and business areas
• Financial services, pensions, PRT or DB pensions knowledge would be a huge plus

Benefits:

• The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience