Quality Analyst in England

Job Description

We’re looking for a Quality Analyst to join our Institutional Retirement Client Services team. Offering up to £40,000 depending on experience. You’ll help ensure high standards of quality and consistency by reviewing performance, identifying risk and supporting continuous improvement, all while keeping great customer outcomes at the heart of what you do.

What you’ll be doing:

• Carrying out quality assurance assessments in line with the Quality Framework
• Reviewing performance and process risk to support fair customer outcomes
• Providing clear feedback and coaching to support improvement
• Analysing data and trends to identify learning and improvement opportunities
• Working with teams to test, document and improve processes
• Maintaining accurate audit trails and quality records
• Sharing insight with stakeholders to drive better outcomes

Who we’re looking for:

• Experience in a quality, assurance or operational control role
• Strong attention to detail and analytical skills
• Confident and clear communication skills
• A customer‑focused and fair approach to decision‑making
• Ability to manage priorities and work to deadlines
• Experience working in a regulated or risk‑aware environment
• Knowledge of pensions or financial services is helpful but not essential

Benefits we offer:

• The opportunity to participate in our annual performance‑related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. Option to buy and sell holiday
• Competitive family leave
• Electric car scheme – option to hire a brand‑new electric car through tax‑efficient salary sacrifice (permanent employees only)
• Discounts on our own products and at a range of high‑street stores and online
• Net‑zero carbon workplaces by 2030 with sustainable, modern offices across the UK

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