At a Glance
- Tasks: Support customers with workplace pension queries and provide clear, helpful information.
- Company: Join Legal & General, a leading UK financial services group with a focus on customer care.
- Benefits: Enjoy competitive salary, performance bonuses, generous holiday, and healthcare plans.
- Other info: Flexible working options available, promoting a positive work-life balance.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24720 - 24720 £ per year.
Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities.
Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions, aiming to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.
We’re recruiting for a Customer Experience Advisor to join our team in Solihull, supporting customers with workplace pension queries. This role offers a salary of £24,720 per annum and you’ll work shifts between 8:30am and 7:00pm, Monday to Friday. This is a fast-paced role where you’ll be speaking with customers, understanding what they need and helping them get clear, accurate support.
The role focuses heavily on inbound customer contact within a high-volume environment. You’ll be part of a customer experience team that cares about doing the right thing, treating customers fairly and delivering positive outcomes.
What you’ll be doing:
- Answering inbound customer calls about workplace pensions
- Helping customers understand their workplace pension products and options
- Listening carefully to customer queries and providing clear, helpful information
- Recording customer information accurately and following internal processes
- Identifying and resolving complaints in line with business procedures
- Working with colleagues to deliver consistent customer outcomes
- Learning systems, products and processes to support customers confidently
- Sharing feedback and ideas to improve the customer journey
Who we’re looking for:
- Experience in a customer service, contact centre or customer-facing role
- Confidence handling high-volume customer queries in a fast-paced environment
- Strong written and verbal communication skills
- Excellent attention to detail
- Ability to prioritise work and manage customer queries effectively
- Confidence learning new systems and processes
- A team-focused approach and ability to build good working relationships
- An interest in delivering fair, helpful and positive customer outcomes
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are many discounts we offer – both for our own products and at a range of high street stores and online
- We’re creating net-zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in-person experience
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
Customer Experience Advisor employer: Legal And General Group
Legal & General (L&G) is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. With a strong commitment to employee growth, L&G provides numerous benefits including a competitive pension scheme, healthcare plans, and flexible working options, all within a culture that values diversity and inclusion. Located in the UK, employees can enjoy modern, sustainable offices designed to enhance the workplace experience while contributing to a net-zero carbon future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Legal And General Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Legal And General Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Legal And General Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Legal And General Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Legal And General Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Legal And General Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Legal And General Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
