At a Glance
- Tasks: Support customers through challenging times with empathy and professionalism.
- Company: Join Legal & General, a leading UK financial services group with a strong social impact.
- Benefits: Enjoy competitive salary, performance bonuses, generous holiday, and healthcare plans.
- Other info: Flexible working options available in an inclusive culture focused on personal growth.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills, attention to detail, and a commitment to customer care.
The predicted salary is between 49500 - 60500 £ per year.
Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities.
Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions, aiming to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.
Are you someone who enjoys helping people? We’re looking for specialists to support our existing Bereavements team in our Cardiff office. This full-time role is on a hybrid basis and attracts a salary of £24,720. You will be speaking to customers or their loved ones in the instance a claim needs to be made, due to serious illness or bereavement. You’ll put the customer at the heart of everything you do - talking to colleagues and customers regularly, as well as completing associated administrative tasks. You will also be responsible for managing your own caseload.
What you'll be doing:
- Handling inbound customer calls in a friendly, professional and empathetic way
- Listening to customers and understanding their individual needs
- Providing accurate information and working towards positive customer outcomes
- Taking ownership of queries and working with colleagues to resolve them
- Recording customer information accurately across relevant systems
- Following internal processes and applicable customer and regulatory requirements
- Identifying and responding appropriately to complaints or customer concerns
- Sharing feedback and ideas that could improve the customer journey
Who we’re looking for:
- A genuine commitment to providing a positive customer experience
- Clear and confident verbal communication skills
- Strong listening skills and the ability to adapt to different customers
- Excellent attention to detail
- The ability to learn and work across different systems
- Good organisation and the ability to prioritise customer queries
- A responsible approach to following processes and recording information
- A collaborative, flexible and supportive approach to working with others
Benefits:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, increasing to 26 days after 2 years’ service
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- Discounts for our own products and at a range of high street stores and online
- We’re creating net-zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
Customer Service Specialist in Cardiff employer: Legal And General Group
Legal & General (L&G) is an exceptional employer, offering a dynamic work environment where employees can thrive in their careers while contributing to meaningful financial solutions for customers. With a strong focus on employee wellbeing, L&G provides generous benefits including performance-related bonuses, a robust pension scheme, and opportunities for professional development, all within a collaborative and inclusive culture. Located in Hove, the company is committed to sustainability and creating a net-zero carbon workplace by 2030, making it an attractive place for those looking to make a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Legal And General Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Legal And General Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Legal And General Group:Your cover letter is your chance to shine! Tell us why you want to work at Legal And General Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Legal And General Group!
How to prepare for a job interview at Legal And General Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
