At a Glance
- Tasks: Onboard new customers and drive engagement with our data products.
- Company: Join a leading legal intelligence firm during an exciting merger.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on insights and customer engagement.
- Why this job: Make a real impact by enabling customers to maximise their use of our products.
- Qualifications: Experience in customer success, preferably in a B2B or legal setting.
The predicted salary is between 35000 - 45000 £ per year.
Hybrid workplace - 3 days a week in office, 2 days remote. This role is based in Bristol (Wine Street).
About the Role
You’ll have the opportunity to join Legal 500 at a high impact time. We recently acquired Mondaq to enhance our data intelligence capability and you’ll be joining at a time where the merging of two great businesses is taking place.
As Customer Success Manager, you’ll sit alongside our Bristol-based Account Management team and work closely with our London-based Customer Success team. You’ll be helping to onboard new customers, driving early adoption and engagement whilst working with sales teams across different product lines. This is ultimately a customer enablement position. You won’t have a financial target. This is more about providing insights and engaging with customers.
What you’ll be doing:
- Owning customer journey including onboarding and engagement.
- Liaising between the sales teams of our different product lines, your account management and Customer Success colleagues – feeding insights into our Product team.
- Enabling customers to get the most out of Legal 500 data products.
- Leading demos, conducting quarterly business reviews and helping drive commercial activity by providing customers with the tools they need to extract value from our products.
What we’re looking for:
- Commercial experience in a customer success role.
- Experience in a B2B setting is preferred, some exposure to the legal world (academic or professional) would be even better!
- Someone comfortable communicating with a range of stakeholders – GTM or Senior Lawyers within our clients, Sales, Editorial and Product internally.
- Process-driven and data-driven in approach.
Hybrid Customer Success Manager – Onboarding & Adoption in Bristol employer: Legal 500
At Legal 500, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Hybrid Customer Success Manager based in Bristol, you will benefit from a flexible working environment, professional development opportunities, and the chance to be part of an exciting merger that enhances our data intelligence capabilities. Join us to make a meaningful impact while enjoying a supportive team atmosphere and the resources to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Success Manager – Onboarding & Adoption in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at Legal 500 on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding the customer journey. Think about how you can enhance onboarding and engagement, and be ready to share your ideas. We want to see your passion for customer success!
✨Tip Number 3
Showcase your communication skills! Practice explaining complex concepts simply, as you'll need to liaise with various stakeholders. We love candidates who can bridge the gap between technical and non-technical teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Legal 500.
We think you need these skills to ace Hybrid Customer Success Manager – Onboarding & Adoption in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in onboarding and customer engagement, and don’t forget to mention any B2B or legal exposure you might have!
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, it’s crucial to demonstrate your communication prowess. Use examples from your past experiences where you effectively engaged with different teams or clients.
Be Data-Driven:We love a process-driven approach! In your application, share instances where you’ve used data to drive decisions or improve customer experiences. This will show us that you’re aligned with our values.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Legal 500
✨Know the Company Inside Out
Before your interview, make sure you research Legal 500 and their recent acquisition of Mondaq. Understanding their mission, values, and how they integrate data intelligence will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully onboarded customers or driven engagement. Highlight your ability to communicate with various stakeholders, especially in a B2B context, as this is crucial for the role.
✨Demonstrate Your Process-Driven Approach
Be ready to discuss how you use data to inform your strategies. Share instances where your process-driven mindset has led to successful outcomes, particularly in customer enablement or product adoption.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face in this role, such as leading a demo or conducting a quarterly business review. Practise how you would approach these situations, focusing on how you can provide value to customers using Legal 500's products.
