At a Glance
- Tasks: Own the customer journey, onboard new clients, and drive engagement with our data products.
- Company: Join a leading legal intelligence firm during an exciting merger.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on insights and customer enablement.
- Why this job: Make a real impact by helping customers maximise their use of our innovative products.
- Qualifications: Experience in customer success, preferably in a B2B or legal setting.
The predicted salary is between 30000 - 40000 £ per year.
Hybrid workplace - 3 days a week in office, 2 days remote. This role is based in Bristol (Wine Street).
About the Role
You’ll have the opportunity to join Legal 500 at a high impact time. We recently acquired Mondaq to enhance our data intelligence capability and you’ll be joining at a time where the merging of two great businesses is taking place. As Customer Success Manager, you’ll sit alongside our Bristol-based Account Management team and work closely with our London-based Customer Success team. You’ll be helping to onboard new customers, driving early adoption and engagement whilst working with sales teams across different product lines. This is ultimately a customer enablement position. You won’t have a financial target. This is more about providing insights and engaging with customers.
What you’ll be doing
- Owning customer journey including onboarding and engagement
- Liaising between the sales teams of our different product lines, your account management and Customer Success colleagues – feeding insights into our Product team
- Enabling customers to get the most out of Legal 500 data products
- Leading demos, conducting quarterly business reviews and helping drive commercial activity by providing customers with the tools they need to extract value from our products
What we’re looking for
- Commercial experience in a customer success role
- Experience in a B2B setting is preferred, some exposure to the legal world (academic or professional) would be even better!
- Someone comfortable communicating with a range of stakeholders – GTM or Senior Lawyers within our clients, Sales, Editorial and Product internally
- Process‑driven and data‑driven in approach
Customer Success Executive in Bristol employer: Legal 500
At Legal 500, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment that fosters collaboration and innovation. Our Bristol team is at the forefront of an exciting merger with Mondaq, providing unique opportunities for professional growth and development in a supportive culture that values customer engagement over financial targets. Join us to be part of a forward-thinking company where your insights will directly impact our customers' success and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at Legal 500 on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their products inside out. Dive into how Legal 500's data intelligence works and think about how you can help customers get the most from it. Show them you’re ready to hit the ground running!
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with various stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Legal 500.
We think you need these skills to ace Customer Success Executive in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Success Executive role. Highlight any relevant B2B experience and your ability to communicate effectively with various stakeholders.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer success and how your background fits with our mission at Legal 500. Be genuine and let your personality shine through!
Showcase Your Data-Driven Mindset:Since we value a process-driven and data-driven approach, include examples in your application that demonstrate how you've used data to drive customer engagement or improve processes in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the hiring process.
How to prepare for a job interview at Legal 500
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success. Understand the key metrics and strategies that drive customer engagement and satisfaction. Being able to discuss how you've previously helped customers achieve their goals will show your potential employer that you're ready to hit the ground running.
✨Familiarise Yourself with Legal 500
Take some time to research Legal 500 and its recent acquisition of Mondaq. Understanding their products and how they enhance customer experience will help you articulate how you can contribute to the team. Be prepared to discuss how you can leverage these insights to improve customer onboarding and engagement.
✨Prepare for Stakeholder Communication
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Think about examples where you've successfully communicated with different teams or clients, especially in a B2B context. This will demonstrate your ability to navigate complex relationships effectively.
✨Showcase Your Data-Driven Mindset
As a Customer Success Executive, being process-driven and data-driven is crucial. Prepare to discuss how you've used data to inform your decisions in past roles. Bring examples of how you've analysed customer feedback or engagement metrics to drive improvements, as this will resonate well with the interviewers.
