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- Tasks: Lead Employee Relations support, manage complex cases, and ensure compliance with UK employment law.
- Company: Join a globally recognised heritage brand with a strong commitment to employee wellbeing.
- Benefits: Enjoy a competitive salary and market-leading benefits package.
- Why this job: Shape ER best practices and make a real impact in a dynamic environment.
- Qualifications: Strong understanding of UK employment law and experience in complex ER case management.
- Other info: Opportunity for career growth and capability building within a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
This is a great opportunity to advance your Employee Relations career with one of the world’s most iconic heritage brands. The role offers a competitive salary and market-leading benefits, with a base in Surrey or Oxfordshire.
You will lead the delivery of expert, high-impact Employee Relations support across the business, strengthening ER capability, ensuring robust governance, and maintaining clear, compliant people policies aligned with UK and international employment law and our values.
Working closely with People Business Partners, you will resolve issues early, reduce legal and reputational risk, and enable fair, consistent outcomes that support a positive workplace culture.
Key Responsibilities- Employee Relations Case Management
- Provide expert guidance and end-to-end management of complex ER cases, including conduct, performance/capability, absence and health, grievances, flexible working, probation, settlement agreements, and restructures/TUPE.
- Draft and quality-check all ER documentation including investigation reports, outcome letters, hearing packs, and settlement documentation.
- Chair or support formal hearings and appeals for complex or sensitive matters.
- Coach managers and PBPs to resolve issues early and consistently, applying company policies and the ACAS Code of Practice.
- Coordinate with external legal counsel where required and support tribunal preparation including witness statements and case documentation.
- Compliance, Governance & Risk
- Embed strong ER governance including case triage, risk assessment, escalation protocols, and audit trails.
- Ensure decisions align with employment legislation, ACAS Codes, GDPR, equality law, and internal controls.
- Maintain an ER risk register, identifying trends and implementing proactive mitigation strategies.
- Policy, Frameworks & Process
- Own and continuously improve the ER policy framework (disciplinary, grievance, performance, absence, flexible working, whistleblowing, dignity at work, social media etc.).
- Translate legislation and case law into practical guidance and toolkits for managers and HR teams.
- Standardise ER templates, processes and guidance within HR systems and knowledge platforms, ensuring clear version control and communication.
- Data, Insight & Continuous Improvement
- Manage ER dashboards and reporting covering case volumes, trends, timeliness, outcomes and recurrence.
- Use insights to drive preventative interventions, including manager training, policy updates and wellbeing initiatives.
- Capability Building & Culture
- Design and deliver targeted training on investigations, difficult conversations, absence management and inclusive decision-making.
- Provide real-time coaching for managers and PBPs handling complex cases.
- Champion a culture of respect, fairness and early resolution, role-modelling company values.
- Visa & Sponsored Worker Compliance
- Act as the organisational lead for visa-sponsored worker compliance.
- Ensure full adherence to sponsorship and right-to-work requirements, maintaining governance, tracking and reporting aligned with Home Office regulations.
- Advise HR and business leaders on sponsored worker risks and responsibilities.
- Business Knowledge
- Strong understanding of UK employment law and regulatory requirements. International experience is advantageous.
- Awareness of reputational, legal and operational risk in people decisions.
- Essential Skills
- Complex ER case management
- Employment law interpretation and application
- Policy design and implementation
- Conflict resolution and mediation
- Skilled worker visa sponsorship processes
- Data analysis and ER reporting
This role offers the chance to shape ER best practice within a globally recognised brand, building capability across the organisation while supporting the company’s continued growth.
Location: Surrey or Oxfordshire
Benefits: Competitive salary and market-leading benefits package
ER Specialist - Oxfordshire or Surrey employer: Legacy London Recruitment
Contact Detail:
Legacy London Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ER Specialist - Oxfordshire or Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more natural you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace ER Specialist - Oxfordshire or Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ER Specialist role. Highlight your experience with complex ER cases and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about Employee Relations and how your background aligns with our values. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your expertise in managing ER cases, compliance, and policy development. We’re looking for real-world applications of your knowledge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Legacy London Recruitment
✨Know Your Employment Law
Brush up on UK employment law and any relevant international regulations. Being able to discuss how these laws apply to the role will show your expertise and confidence in handling complex ER cases.
✨Prepare for Case Scenarios
Think of specific examples from your past experience where you managed complex ER cases. Be ready to walk through your thought process, the actions you took, and the outcomes achieved. This will demonstrate your practical skills and problem-solving abilities.
✨Familiarise Yourself with Company Policies
Research the company's existing ER policies and frameworks. Understanding their approach will allow you to align your answers with their values and demonstrate how you can contribute to improving their ER practices.
✨Showcase Your Coaching Skills
Be prepared to discuss how you've coached managers or teams in the past. Highlight your ability to resolve issues early and promote a positive workplace culture, as this aligns perfectly with the role's responsibilities.