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- Tasks: Be the friendly face of our Leisure Centre, assisting customers and managing bookings.
- Company: Join a vibrant Leisure Centre that values community and customer service.
- Benefits: Enjoy flexible part-time hours and gain valuable experience in a dynamic environment.
- Why this job: Perfect for those who love interacting with people and want to make a positive impact.
- Qualifications: No prior experience needed, just a passion for customer service and teamwork.
- Other info: Work Monday to Thursday from 4-7pm, ideal for students!
Part Time Days: Mon-Thu Hours: 4-7pm The Receptionist has a varied and interesting role. The activities in a Leisure Centre are wide ranging and the involvement with people is continuous. This allows for an exciting day, using your skills on a diverse range of jobs. Primary objectives for the Receptionist will be: To ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service To create a favourable first impression of the Leisure Centre To have a good range of knowledge regarding the Leisure Centre The Receptionist will focus day to day on the following tasks: To work individually or as part of a team to ensure that customers needs are understood and met. To ensure a warm friendly and professional service with high standard of customer care at all times in order to generate customer loyalty. To assist the customers with their booking requirements and receive payments for use of the centre's facilities. To answer telephone calls efficiently and effectively within the company standards. To have a good understanding of the Parkwood social media platforms, including website and app so you can assist customers with any issues. To be able control customers entering the Leisure Centre, issuing receipts where required. To be aware of all relevant Health and Safety policies/procedures for the Leisure Centre, to constantly enforce them with the public where necessary and to raise any concerns to management. To follow the financial procedures with regards to cash handling and reconciliation of monies. To operate the communication systems at the Leisure Centre, such as public address system & telephones. To communicate messages effectively to the rest of the leisure centre team. To follow the procedures for new gym memberships and swimming lesson courses. To operate a computerised front of house system which includes different booking systems and process payments for point of sale products. To promote and control items for resale and hire. To deal with customer complaints or comments as per the company procedures. To keep reception clean, tidy and a pleasant environment in which to work. To undertake any other duties as may be required to assist in the running of the Centre
Receptionist employer: Legacy Leisure
Contact Detail:
Legacy Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarize yourself with the Leisure Centre's services and facilities. This knowledge will not only help you answer customer inquiries effectively but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your communication skills, especially in handling customer complaints. Being able to address issues calmly and professionally will set you apart as a candidate who can maintain high standards of customer care.
✨Tip Number 3
Get comfortable with social media platforms and the Leisure Centre's website. Understanding how to assist customers with these tools will show that you're proactive and ready to support their needs.
✨Tip Number 4
Demonstrate your ability to work both independently and as part of a team. Share examples from past experiences where you've successfully collaborated with others or taken initiative on your own.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position. Tailor your application to highlight your relevant experience in customer service and communication.
Craft a Friendly Cover Letter: Write a cover letter that reflects your friendly and professional demeanor. Mention your enthusiasm for working in a leisure environment and how you can contribute to creating a positive first impression for customers.
Highlight Relevant Experience: In your CV, emphasize any previous roles that involved customer interaction, cash handling, or teamwork. Use specific examples to demonstrate your ability to meet customer needs and handle complaints effectively.
Showcase Your Knowledge: Mention any familiarity you have with leisure centres, health and safety policies, or social media platforms. This shows that you are proactive and prepared to assist customers with their inquiries.
How to prepare for a job interview at Legacy Leisure
✨Show Your People Skills
As a Receptionist, you'll be interacting with a variety of people. Make sure to highlight your experience in customer service and how you handle different situations with a friendly and professional demeanor.
✨Know the Leisure Centre
Familiarize yourself with the Leisure Centre's facilities, services, and any social media platforms they use. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've handled customer complaints or issues in the past. Providing specific examples will demonstrate your ability to maintain high standards of customer care.
✨Emphasize Teamwork
Since the role involves working both individually and as part of a team, share experiences where you've successfully collaborated with others to meet customer needs or improve service delivery.
